Contract Support Security Officer
6 months ago
**Mitie has a great opportunity at Centrale Shopping Centre, Croydon. We are looking for an Officer to join the team on site. Your shift pattern will be discussed the interview, minimum 40 hours per week with a pay rate of £12.00 per hour you will report into the sites Security Operation's Manager.**
**Benefits Package**
- Employee Shares Scheme
- Staff Retailer Discount
- Discount Scheme
- Free Staff Parking
- Pension Scheme
- Extensive Training Package
- Childcare Vouchers
- Cycle to Work Scheme
- Give as you earn
- Salary Finance
- Competitive Holiday allowance
- Competitive Pay Rate
- Life Cover
- Share Incentive Plan
- Save as you earn
- Virtual GP
- Employee Assistance & Counselling
**Main Duties**
- The Contract Support Officer will demonstrate their character as determined, trustworthy, attentive and approachable at all times when welcoming clients and customers.
- As the first point of contact for to all customers and clients, the Security Officers must have geographically aware of their local surroundings.
- Must be able cover sickness, holiday and provide support to the core team when required.
- The Contract Support Officer must spot and stop all suspicious sightings or potential criminal activity and retain full control until the arrival of emergency services.
- Report to the Security Operations Manager - they must record, report and escalate all sightings and suspicious activity on a regular basis.
- Assist the public utilising the clients shopping centre environment and provide courteous support where required
- Patrol the clients premises as required
- Assist retailers and support as required
**Person Specification**
- The Contract Support Officer will need to be a team player with an enthusiastic attitude.
- The Contract Support Officer should be able to work on own initiative.
- As a Supporting Officer you'll be dedicated to one location
- Flexible Approach to work to suit the business needs.
- Excellent communication skills are required both written and verbal.
- It is important the Security Officer is calm under pressure.
- Door Supervision License desirable but not essential.
**Additional information**
- Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.
**Values**:
**Delivering the exceptional, every day**
- Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
- Our promise to our people: a place to work where you can thrive and be your best every day.
- Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
- Our culture - our core values and how we behave:
- We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
- We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie
- We go the extra mile: whether its keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
- Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
- Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.
**Behaviours**:
- Level of customer Service
- Team Player
- Health and safety awareness
- Communication
At Mitie we know that ‘our diversity makes us stronger'. We're committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right.
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