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Head of Estate Services
4 months ago
Could you be Incommunities new Head of Estate Services? This is an exciting opportunity for an experienced leader to drive service transformation and oversee both our Estate Management and Ground Maintenance service at Incommunities. You will play an integral role within the business, helping to drive positive change and ensuring all of our Incommunities estates are a safe and positive space for our customers to live and thrive within.
**About us**
We are social housing landlord and think our vision of Improving Lives Incommunities says it all
Working to provide great homes in great neighbourhoods, we manage more than 22,600 homes across Yorkshire and are proud to collaborate with our customers, communities, local and national stakeholders to achieve this.
Our values are at the heart of everything we do, inspiring our thinking and guiding our plans and actions. This year will see us continue to focus on our 2 -year plan, to 2024. Our plan puts customers at the heart of what we do, providing great places to live and work, with homes that they are proud to live in.
**Responsibilities**
- Provide strong leadership to all services relating to the delivery of a high performing Estate Management and Grounds Maintenance service that offer the organisation and its customers a truly effortless journey.
- Effectively maximise all aspects of business performance and input to the overall strategic decisions and provide commercial direction to their team, ensuring financial, service level agreements, KPI objectives/targets are delivered through a fully engaged organisation.
- Whilst being an active part of the wider leadership team, provide a clear vision, enabling teams to make operational decisions by doing the right thing, own the problem until completion, enhancing the customer experience and communities via the estate’s and grounds maintenance services.
- Ensure the highest standards of Health & Safety, Environment good practice and legislative compliance are maintained for both customer and colleagues.
- Lead a team to establish all Incommunities estates as a safe and positive space for our customers to live and thrive within.
- Put the customer at forefront of what we do by learning from their feedback, prioritising service improvements and resolving and reducing customer complaints
- Drive service transformation and establish a clear service improvement plan.
- Management and utilisation of data systems to monitor, report and drive performance against Planned Maintenance KPIs.
- Identify, plan, tender, manage and execute improvement plans, including preparation of reports and analysis.
- Undertake project work, researching best practice and developing new initiatives to drive and deliver the viability of the business
- Develop specifications, procure and manage sub contractors
- Develop and manage positive and constructive relationships with external stakeholders and customer groups.
- Manage the service to deliver maximum financial performance and return on investment ensuring a commercial approach to service delivery.
- Effective management and previous experience of service charges, budget management, and the ability monitor and manage actual expenditure and deliver value for money.
**Requirements**:
- Proven experience of leading high performing responsive estates and grounds maintenance services.
- Ability to present the overall vision and values of the service and promote performance delivery to both customers (internal and external) and wider stakeholders.
- Ability to lead a team in a high challenge environment through continuous improvement and achieve high levels of colleague engagement
- Strong track record for delivering an excellent customer experience in relation to response estates and maintenance services.
- Problem solving and conflict resolution experience, especially in terms of dealing with customer complaints
- A knowledge of housing policy, practice and current legislation and how these impact the delivery of a quality housing management service.
- An understanding and awareness of the housing and social needs of a multicultural society and of the sensitive complex issues that may arise
- Excellent financial management skills and. extensive experience of managing high quality service standards, within budget, to agreed expectations and work orders / plans.
- A relevant management qualification would be useful and preferably educated to degree level (or equivalent).
**Benefits**
- Salary of £54,309 up to £57,865 per year dependant on experience
- West Yorkshire Pension Fund membership - Current employer contribution is 15.9%
- 26 days annual leave that increases with service plus bank holidays
- Training, development, and qualification opportunities
- Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
- Corporate health scheme membership
- Hybrid and agile working
- Access to an Employee Assistance Programme
- Cycle t
