Credit Controller

3 months ago


Newport, United Kingdom Platform Resourcing Limited Full time

Platform Resourcing is working with a highly successful Media company to find a hybrid **Credit Controller **based in Newport. They are expanding their team in an exciting time of growth, offering hybrid working along with long term progression opportunities. The company has a very low turnover in staff and offer stability with a friendly and supportive team that will provide excellent training once you start.

**Credit Controller Benefits**:

- Competitive salary of £25,140 plus a £100 monthly bonus based on compliance that is highly achievable and reached by most members of the team on a monthly basis
- Hybrid working, 3 days per week from home, 2 days in the office
- Laptop and phone provided to work from home
- Holidays - 25 days plus 8 statutory (Christmas shutdown too)
- Hours - Monday to Friday 9am to 5pm
- Free Parking
- Pension

**Credit Controller Duties and Responsibilities**
- Attempting to call debtors on the daily action list, aged debt and scrutiny queue.
- Management of the Calls and Reviews within the CMS system.
- Ensuring all conversations are recorded onto the diary management system.
- Working towards achieving monthly cash collection targets
- Reconciling accounts as and where necessary, considering eventualities such as unravelling accounts and reallocating as necessary.
- Monitor and adjust credit limits to meet customer needs whilst avoiding the risk of bad debt.
- Taking credit card payments over the phone directly onto the customer’s account.
- Negotiating repayment plans as and where necessary.
- Preparing accounts for the Legal process
- Raising queries as and when required.
- Chasing outstanding queries from Sales.
- Dealing with difficult customers, providing problem resolution.

**Credit Controller Essential Experience/ Skills**:

- Experience within a similar role within debt collection/ arrears customer service or credit control
- Confident to call customers in arrears
- Experience of arranging payment plans with customers
- Able to prioritise workloads and competently schedule callbacks with customers
- Able to manage own time during work from home
- Excellent communication skills both written and verbal
- IT Literate in Microsoft Word, Outlook and basic Excel
- Team player, able to build relationships with team members as well as customers

Privacy and General Data Protection Policy

Platform Resourcing are advertising this vacancy and are acting as an employment agency

**Job Types**: Full-time, Permanent

Pay: £25,140.00 per year

**Benefits**:

- Casual dress
- Company pension
- Free parking
- Life insurance
- On-site parking
- Sick pay
- Transport links
- Work from home

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

Work Location: Hybrid remote in Newport

Reference ID: credconNP


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