Detention Custody Officer

**Seetec Recruitment Solutions, are hiring on behalf of their Client for Detention Custody Officers**, where you will be responsible for providing a safe and supportive environment for people during a difficult and often stressful point in their lives, so you'll be at the forefront of ensuring that the arrival process is as worry-free as possible and that they can continue to access the support they need throughout their stay.

You will help to accommodate an ever-changing population from a variety of backgrounds, all with different experiences, faiths, beliefs and cultural values. You'll be the difference by going the extra mile to ensure their comfort, respect and decency.

**Key Responsibilities**:

- Provide support, care, safety and advice to individuals arriving on site.
- Help individuals to access support and services including healthcare, welfare, education and other essentials.
- Build strong, supportive relationships with individuals - providing guidance and understanding at all times.
- Escort individuals to meetings with partners, providing a welfare-driven security service at the site.
- Assist in meeting and greeting, as well as integration of individuals during their time on site and assisting and communicating any changes or next steps in their asylum journey.
- Be a communication and escalation point, assisting with movement around the site and performing regular and routine check ins with the individuals.
- Be in regular contact with various on-site partners, recording and reporting appropriately any breaches of the rules and understanding of changes in policies and/or procedures.

**Skills and Experience**:

- Demonstrate high levels of human empathy, be a caring and compassionate individual who takes responsibility for their actions.
- Strong communication and interpersonal skills, an ability to influence outcomes and be able to interpret and deescalate conflict verbally and without the need for use of force, unless truly necessary.
- Experience of working with high-risk or vulnerable people would be beneficial, as well as experience of working in teams.
- Demonstrable level of mobility and physical fitness required to undertake Use of Force training.
- Be able to write, read and understand the English language (qualified to a minimum of level 2) to ensure you can complete all written reports and keep accurate records.

**Additional Information**:
The working hours will be 40 hours per week with a varied shift pattern on a rolling basis. The shifts will be as follows:
Early shift: 07:30 to 16:00
Late shift: 14:00 to 22:30
A shift: 07:00 to 22:00
D shift: 08:00 to 22:00
M shift: 08:00 to 20:30
Nights: 20:00 to 08:00 (7 nights on, 7 days/nights off - approx. every 7-8 weeks)

Our client is offering a salary of £29,187 per annum, along with a great range of benefits which includes but are not limited to:

- Company pension
- Cycle to work Scheme
- Life Assurance
- Enhanced annual leave scheme
- Wellbeing days
- Enhanced Maternity & Paternity
- Occupational sick pay
- Mentor programmes