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Patient Access Team Leader

4 months ago

Brighton, United Kingdom 279 University Hospitals Sussex NHS Foundation Trust Full time

An exciting opportunity has arisen within the Cancer Patient Access team for a Team Leader, working with the Patient Access Manager to ensure the efficient and effective running of administrative services for Oncology within the Cancer Division.

Key responsibilities will include day to day operational responsibilities, waiting list management and coordinating cover for short and long term absence within the Patient Access team.

You will be enthusiastic, with excellent communication skills, a positive outlook and a proven ability to deliver on agreed goals and targets. You will also demonstrate a passion for ensuring patients have a smooth and effective pathway throughout the service.

To advise and support a designated team of Patient Access Clerks on a daily basis ensuring adequate coverage of duties across a defined group of areas, ensuring workloads are evenly distributed and that all completed patient activity is accurately updated with relevant information.

Lead, manage and be accountable for the use of Trust and local computerised systems for booking patients in for appointments and treatments, ensuring referrals are processed within set targets and slots are fully utilised.

To monitor and manage waiting lists, identify and problem solve ongoing capacity issues within the service and report to the Patient Access Manager as necessary.

Ensure that cancer waiting time targets, 18 week RTT targets, Trust deadlines and any necessary operational changes are managed to success

To participate in Patient Access Clerk duties and contribute to improved ways of working leading to improvement of service

At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.

We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it - because we know that to look after others we must first look after ourselves.

As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.

Communication

Working with Consultants, Lead Radiographers, Department Managers, Service Leads and other key personnel identify areas that will lead to improved quality of clinical pathways and sustainable workforce/data quality/financial improvements

Support Service Leads to monitor clinical information quality and ensure that any safety issues are effectively addressed.

Build strong collaborative working relationships internally and externally and set an example by maintaining these standards and assisting others to do so.

To ensure effective communication within the team, including team briefing and departmental meetings.

Service Delivery and Improvement

To advise and support a designated team of Patient Access Clerks on a daily basis ensuring adequate coverage of duties across a defined group of areas, ensuring workloads are evenly distributed and that all completed patient activity is accurately updated with relevant information.

To identify and problem solve ongoing capacity issues within the service and report to the Patient Access Manager as necessary.

Participate in Patient Access Clerk duties as and when required to maintain the service.

Lead, manage and be accountable for the use of Trust and local computerised systems for booking patients in for appointments and treatments, ensuring referrals are processed within set targets and slots are fully utilised.

To act as oncology information system super-user and provide support, training and guidance to users within the service.

To monitor the timeliness and data quality of all Patient Access Clerks data entry in line with metrics set out by the Patient Access Manager and put in place any/all remedial actions as required to meet the objectives/ metrics set.

Effective use of our workforce to ensure provision of Patient Access Clerk activities as required by each area making frequent changes to rotas, as necessary to meet the needs of the service.

In conjunction with Patient Access Manager, constantly review all processes currently in use and ensure best practice is fully utili