Retail Systems Assistant Cynorthwyydd Systemau

3 weeks ago

Pontypridd, United Kingdom Transport for Wales Full time

**Equal Opportunities**

At Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone’s different and has their own perspective so we’re building a diverse team that mirrors the communities we serve. Through this we’re determined to be one of Wales' leading inclusive employers. We’re creating an inclusive transport network that everyone in Wales can be proud of.

**Who we are**

At Transport for Wales, we’re on a mission to transform transport in Wales and make it fit for the future, whether that’s rail, bus, walking or cycling. We want to inspire a nation to change the way it travels, so that we all travel more sustainably and help to combat the climate emergency we’re all facing.

We’re an open and inclusive place to work, where everyone is welcome and our people are supported to reach their full potential. We want to create an environment where our people can grow and succeed. This is key to enabling us to deliver on the promises we’ve made to the people of Wales to build a sustainable transport network that meets their needs.

**Role responsibilities**

The Retail Systems Assistant will have the opportunity to assist the Retail Systems Manager and the wider Retail team with administrative activities to ensure that retail assets and systems remain in operation and front-line colleagues are kept informed of changes to retail processes.

Responsibilities to include, but are not limited to:

- Ensure the smooth operation of the TfW Pay As You Go (PAYG) scheme ensuring all components relevant to the scheme are in good working order.
- Monitor the various remote monitoring web portals and run reports each morning to identify any retail systems not operating as expected and take action to address.
- Track retail costs and quotes.
- Arranging retail briefs related to changes or updates to retail and ticketing products or processes.

**Who we’re looking for**
- Experience of using Microsoft office.
- Knowledge and understanding of railway ticketing and systems.
- Flexible approach.
- Customer and people focus.
- Good verbal and written communication.

**Welsh Language Skills**

Transport for Wales supports and promotes the use of the Welsh Language by employees and will encourage them to develop, improve and maintain their Welsh Language skills. We fully support our people who want to improve their Welsh language skills, and personal development for Welsh Language skills are offered in a variety of ways such as online learning, classroom courses and funding attendance at local community courses.

**Next steps**

Does this role sound like the opportunity you are looking for? Do you want to find out more? See attached Job Description for further details.

TFW is a Disability Confident employer. We are happy to discuss any reasonable adjustments you may need in the recruitment process or as part of the role if you are successful.

**Cyfle Cyfartal**

Mae Trafnidiaeth Cymru yn gwerthfawrogi amrywiaeth. Mae’n ein gwneud yn gryfach, yn ein helpu i ddeall ein cwsmeriaid yn well, i wneud penderfyniadau gwell a bod yn fwy arloesol. Mae pawb yn wahanol ac mae gan bawb eu safbwynt eu hunain felly rydym yn creu tîm amrywiol sy’n adlewyrchu’r cymunedau rydym yn eu gwasanaethu. Drwy hyn, rydym yn benderfynol o fod yn un o gyflogwyr mwyaf cynhwysol Cymru. Rydym yn creu rhwydwaith trafnidiaeth cynhwysol y gall pawb yng Nghymru fod yn falch ohono.

**Pwy ydyn ni**

Ein cenhadaeth yn Trafnidiaeth Cymru yw trawsnewid trafnidiaeth yng Nghymru a’i gwneud yn addas ar gyfer y dyfodol, boed hynny ar gyfer rheilffyrdd, bysiau, cerdded neu feicio. Rydyn ni eisiau ysbrydoli cenedl i newid y ffordd maen nhw’n teithio, fel bod pawb yn teithio’n fwy cynaliadwy ac yn helpu i fynd i’r afael â’r argyfwng hinsawdd sy’n wynebu pawb.

Rydyn ni’n lle agored a chynhwysol i weithio, lle mae croeso i bawb a lle caiff ein pobl eu cefnogi i gyflawni eu llawn botensial. Rydyn ni am greu awyrgylch sy’n galluogi ein pobl i dyfu a llwyddo. Mae hyn yn allweddol i’n galluogi i gyflawni’r addewidion rydyn ni wedi’u gwneud i bobl Cymru er mwyn adeiladu rhwydwaith trafnidiaeth gynaliadwy sy’n diwallu eu hanghenion nhw.

**Cyfrifoldebau’r swydd**

Bydd y Cynorthwyydd Systemau Manwerthu yn cael cyfle i gynorthwyo’r Rheolwr Systemau Manwerthu a'r tîm Manwerthu ehangach i sicrhau bod asedau a systemau manwerthu’n parhau i weithredu a bod cydweithwyr ar y rheng flaen yn cael gwybod am newidiadau i brosesau manwerthu.

Bydd cyfrifoldebau’r swydd yn cynnwys y canlynol, ymhlith pethau eraill:

- Gwneud yn siŵr bod cynllun Talu Wrth Fynd TrC yn gweithredu’n ddidrafferth, gan sicrhau bod yr holl elfennau sy’n berthnasol i’r cynllun yn gweithio’n iawn.
- Monitro’r amrywiol byrth gwe monitro o bell a chreu adroddiadau bob bore er mwyn canfod unrhyw systemau manwerthu sydd ddim yn gweithredu yn ôl y disg

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