Civil Liability Claims Handler/ Investigator

Role type
1

Police Staff

Contract Type
1

Permanent

Department
1

Legal Services

Location
1

Leek Wootton

Is this a Politically Restricted role?
1

Yes

Grade/scale
1

E

Salary

£30,783 - £35,982

Please note, if this is a paid role and the role is part time then the salary quoted will be pro rata based on the hours worked per annum.

Hours per week
1

37

Closing date

13/03/2024, 12:00

Job description
1

Civil Liability Claims Handler/Investigator
Leek Wootton
Permanent Contract
Full Time
Salary £30,783 - £35,982
The closing date for this post is 12 noon on Wednesday 13th March 2024
Those currently eligible on the redeployment register will be given prior consideration.
The main purpose of the role is to investigate and evaluate claims for compensation, and make recommendations on liability and quantum where appropriate, arising out of
operational activity of the police
employment related claims
other civil claims for compensation as may be intimated.

**Main Responsibilities**:
To investigate and handle civil claims against the police as necessary, including securing evidence, interviewing relevant persons and drafting statements (where necessary) and making recommendations to the Head of Legal and Disclosure regarding liability.
To notify the insurers on all qualifying cases and thereafter to update any required case management systems and file records/ audit trails at regular review stages.
To notify all key stakeholders as required and update the required files/records at regular review stages (including, for example, the Compensation Recovery Unit in relevant cases).
To work with the lawyers in the team, including accessing legal databases and undertaking general research on liability and quantum, preparing files and reporting accordingly.
To have professional contact as required with any external solicitors or other stakeholders handling litigation on behalf of the force and also with Claimants’ solicitors.
To draft standard letters pre-litigation or as required by the Civil Procedure Rules. This will include letters refuting liability in appropriate cases.
To provide regular written updates and reports to the line managers within legal services on all allocated cases so that they can make informed decisions on liability and/or quantum.
To attend Court and conferences with Counsel and arrange the attendance of witnesses and maintain and update appropriate records accordingly.
To monitor and evaluate the receipt and settlement of claims. To highlight any trends and make recommendations on police procedures and Force Policy to line manager/Head of Legal, as required.
To fully utilise any IT and Legal Case Management system as requested and adhere to case management procedures in connection with claims dealt with by the department.
To participate in meetings and work as part of the team to ensure all requirements for legal service delivery are met.
To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required.

**Knowledge**:
Essential
Knowledge of civil procedures in relation to compensation claims against the police.
Substantive knowledge of police procedures and of the Police and Criminal Evidence Act 1984 (PACE).
Desirable
Knowledge of civil Court Process and Procedures

**Experience**:
Essential
Experience of working as a claims handler/investigator for an insurer/solicitors or in-house legal team OR in an investigative role and/or experience of working in a police or legal environment.
Experience of drafting reports, gathering and analysing evidence in order to make recommendations
Desirable
Knowledge of personal injury claims

**Key Skills**:
Ability to prepare clear and concise reports, witness statements and notes of Court hearing.
Ability to communicate with a wide range of people both verbally and in writing.
Capable of working to deadlines.
Ability to be flexible, using own initiative and working without direct supervision.
Competent in the use of Microsoft Office.
Special Conditions
This post has been designated as ‘Politically Sensitive’ under the Local Government and Housing Act 1989 (as amended).
Some travel within the force area of Warwickshire
We want our organisation to be as diverse as the community it serves. We welcome applicants from all sections of the community.
You will be required as part of Warwickshire Police recruitment process to successfully complete vetting and credit checks.
We support the “Happy to talk flexible working” campaign, which aims to encourage uptake of flexible working for individuals, the flexible working options that may be considered for this role include;
Compressed Hours

Why work for Warwickshire Police?
Warwickshire Police has gained a reputation as a pioneering and innovative force, responsible for policing a large diverse, multi-cultural population.
If you are looking for a fresh challenge which offers a genuine opportunity to make a real difference to people’s lives, v