Inbound Customer Service Advisor

3 weeks ago

South Brent, United Kingdom Whistl Full time

Perhaps you're looking to rebalance your hours and work part-time? Or maybe taking your first step into an office role alongside studies? Or you might be returning to the workforce after family life?

We're looking for fantastic people to join us as Customer Service Advisors, bringing an innovative spark along with them. We solve problems and overcome challenges for a living, so positive energy flows through our veins.

At Whistl we understand that work is an important and empowering part of everyday life, but everything else needs to fit in too.

Fantastic opportunities for part-time Inbound Customer Service Advisors to join Whistl's South Brent / Wrangaton Contact Centre. We have a temp-to-perm mindset for those wishing to progress.

Work-life balance is critical to all of us, so we'll do our very best to build your fixed shift pattern around your home, social, academic, personal or caring life commitments.

Reporting to the Contact Centre Manager, the role of Customer Service Advisor is to answer inbound contacts from customers, processing orders, and managing queries, while ensuring the highest standards of customer care are met at all times.

**Key responsibilities**:

- Utilise the intranet to provide accurate information on products and/or services available
- Understand processes (e.g. returns) and be able to articulate this on the phone to customers
- Undertake all aspects of administrative work competently and with attention to detail, including accurate data entry and attention to formal customer correspondence
- Manage customer satisfaction and resolve or escalate cases of customer dissatisfaction as appropriate in a professional manner
- Process the fulfilment of formal customer correspondence
- Support light warehouse tasks and other duties as required

**Benefits**:

- Training and support - an ideal entry point to a boom industry
- VIP discounts on selected clients' products and services
- Access to our prestige Benefits and Rewards Portal - including discounts on high-street shopping, days out, entertainment and food & drink, including popular brands such as Apple, Samsung, and Buyagift
- Long Service Rewards - both financial and leave based
- Career development opportunities - through E-Learning, management development programmes, and apprenticeships in which you can gain professional qualifications during working time at no cost to yourself
- Access to a well-established Employee Assistance Programme provider who provides support to our people and their families in areas such as their health and wellbeing
- Pay review pending in April
- Tempt-to-Perm opportunity
- Plus the other excellent benefits you'd expect from a market leader

**Essential Skills**:

- Good verbal and written communication skills
- IT literacy and comfort
- Ability to establish and maintain effective working relationships
- Strong interpersonal skills and/or previous experience working with customers
- The ability to maintain calm under pressure
- Undertake tasks with speed and accuracy
- Work as part of the team to ensure work is completed

**Desirable Skills**:

- Previous experience working within a customer focused environment such as retail or hospitality would be an advantage
- English Language and Mathematics GCSE passes, or their Functional Skills Level 2 equivalents
- Flexibility for training and an occasional shift at our Head Office in Paignton would be useful

**About Company** **Whistl** is a delivery management company providing efficient, high-quality, and competitively priced services across Business Mail, Parcels, Fulfilment and Doordrop Media both in the UK and internationally. Distributing more than 4 billionitems annually, we are market leaders in Downstream Access Mail (DSA) services handling over 50% of bulk business mail in the UK.

**Whistl** is a Disability Confident employer and is committed to equal opportunities for all in all of our employment policies and practices.

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