Team Member

3 months ago

Aberdeen, United Kingdom AURA Nightclub Full time

**Join Our Dynamic Team as a Team Member at AURA Nightclub**

Are you a vibrant and enthusiastic individual who loves the thrill of nightlife? Are you passionate about providing exceptional customer service and being part of an energetic atmosphere? If so, we have an exciting opportunity for you to be a part of the team at AURA Nightclub in Aberdeen

**About AURA Nightclub**:AURA is Aberdeen's hottest new nightlife destination, offering an unrivaled experience that sets the city's entertainment scene on fire. With cutting-edge technology, captivating performances, and world-class DJs, AURA creates unforgettable nights for our guests. As a Team Member, you will play a vital role in delivering a memorable experience to our diverse clientele.

**Role Overview**:As a Team Member at AURA Nightclub, you will be the face of our venue, providing top-notch customer service to ensure our guests have an unforgettable time. Whether it's welcoming them at the entrance, assisting with table reservations, or serving as a helpful point of contact on the dance floor, you will be a crucial part of creating an electric atmosphere that keeps our guests coming back for more.

**Responsibilities**:

- Greet and welcome guests with a friendly and approachable demeanor, setting the tone for an incredible night.
- Assist with table reservations, ensuring guests are seated promptly and comfortably.
- Provide exceptional customer service by attending to guest inquiries and needs throughout their visit.
- Collaborate with the bar and floor staff to ensure smooth and efficient operations during busy hours.
- Maintain a clean and organized environment, helping with clearing and resetting tables as needed.
- Promote upcoming events, special offers, and promotions to enhance the guest experience.
- Adhere to safety and hygiene regulations, ensuring a safe and enjoyable environment for all.
- Be proactive in identifying and resolving guest concerns, ensuring they leave with a positive impression of AURA.
- Work as part of a cohesive team, assisting other team members in different areas when necessary.

**Qualifications and Skills**:

- Previous experience in a customer-facing role or the hospitality industry is advantageous but not essential; a passion for creating memorable experiences is what matters most.
- Outstanding interpersonal skills with the ability to connect with people from diverse backgrounds.
- A positive and energetic attitude, thriving in a dynamic and fast-paced environment.
- Flexibility to work evenings, weekends, and holidays based on the nightclub's schedule.
- A responsible and reliable approach to handling customer interactions and requests.
- A genuine interest in the nightlife and entertainment industry.

**Join the AURA Nightclub team and be part of an extraordinary journey to redefine Aberdeen's nightlife experience.**

**Job Type**: Part-time
Part-time hours: 16 per week

**Salary**: £10.42-£12.50 per hour

Schedule:

- Every weekend
- Night shift

Supplemental pay types:

- Commission pay
- Performance bonus
- Tips

Ability to commute/relocate:

- Aberdeen: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer Service: 1 year (preferred)

Work Location: In person

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