Medical Receptionist

**Job Title: Medical Receptionist/Care Navigator**

**Reports to: Deputy Practice Manager**

**Salary: £10.42 per hour**

**Hours: 18 hours per week (fully flexible between the hours of 8:00am and 6:30pm Monday to Friday)**

**Contract: Temporary - 12 months fixed term**

**Practice Profile**:
Waterfront Medical Centre is a well organised, motivated and friendly training Practice, which is committed to high quality patient care and the continued development of our team. We are a long-established Practice with a strong emphasis on team work and good work/life balance. We are a friendly, positive and forward-thinking practice.

Our purpose-built site is based a stone’s throw away from the Waterfront in Barry and is close to many local amenities. We have 12,600 patients currently and the Practice is continuing to grow.

We currently have 7 Doctors, a Pharmacy team, Advanced Paramedic Practitioners, a Nursing team and a team of experienced management, administrative and reception staff.

We also undertake the vocational training of new General Practitioners and Medical
Students.

As a Practice we aim to ensure that staff are appropriately trained and confident in the work they do, and we provide opportunities to continuously learn, develop, gain job satisfaction and reach their full potential.

**Job Summary**

Receive, assist and direct patients in accessing the appropriate services or healthcare professional in a courteous & efficient manner.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Receptionists will receive instruction and be accountable to the Deputy Manager and ultimately the Business Practice Manager or Partners.

It is important that all members of staff are prepared to take on additional duties or relinquish existing duties in order to maintain efficient running of the practice.

The Partners reserve the right to redistribute duties and functions among members of staff from time to time, and requests for such changes shall not be reasonably refused.

**Responsibilities**:
**Opening/securing of Premises**
- In accordance with instructions from Deputy Manager and following all security procedures and protocols.

**Reception duties**
- Receive/direct patients appropriately.
- Book computer appointment requests from patients either by telephone or in person
- Take and record accurate messages on the computer system.
- Deal with home visit requests.
- Report to manager matters affecting health & safety and any security issues
- Liaise with outside organizations where necessary.
- Should a patient have cause to complain, to direct the patient appropriately following the in-house complaints procedures within the practice.
- To work in accordance with written policies, procedures and protocols

**Clerical/Admin Duties**
- Fax & photocopy as requested
- Computer target work as directed
- Scanning and coding of hospital letters if required
- Extract and file patient medical records as necessary
- Process repeat prescription requests in accordance with practice guidelines
- Participate in any project or audit that the practice may do from time to time
- Any other admin tasks as delegated

**Housekeeping Duties**
- Ensure waiting room area is tidy and ready to receive patients
- You may be allocated any other tasks necessary towards the smooth running of the practice and falling within what might reasonably be considered to be receptionist's duties.

**Education**
- Attend practice meetings.
- Attend suitable educational courses outside the practice.
- Attend training sessions within the practice.
- Complete mandatory online modules as required

**Confidentiality**

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is on a strict need to know basis and is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Data Protection Act, General Data Protection Regulations, Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. In instances where it is known that a member of staff has communicated information to an unauthorised person, those staff will be liable to dismissal.

**Health & Safety**

The post-holder will assist in pro