Customer Assistant

6 months ago

Bristol, United Kingdom M&S Full time

**All the details**

Below is the working pattern for this vacancy.

Sunday 11:00-17:00
Saturday 11:00-19:00

We are looking for the very best people to shine in our stores as advocates of our M&S Bank and Services Products. This role is perfect for someone who enjoys connecting to our customers and colleagues. An inquisitive attitude will help you quickly become an authority on the products you are introducing to our customers - and a motivation to know your stores performance and a want to improve it day on day / week on week will make you successful.

**Purpose**
We are re-defining M&S Bank and Services and the way we introduce our customers to our products. As a

result, the purpose of the job role could evolve and develop along with our customer proposition and our

products.
- The current role core purpose is to proactively introduce our customers to our M&S Bank Credit Card

and Club Rewards upgrade, contributing to the store’s overall performance.
- You will be the key referral point on the M&S Bank Products you are trained on and further products if

they become in scope to this role.
- You will be responsible for introducing products to customers to the most suitable and appropriate

customers throughout the store, always following the training that you receive, to ensure the most

suitable customers are treated fairly and are well informed.
- As a Bank and Services Colleague, you will be a highly visible colleague in our stores and around our till

points supporting the wider store-team in delivering an outstanding shopping experience.
- You will place the customer’s best interests first, seeking to provide not only a great shopping

experience, but with the overall aim to achieve the best possible outcome for customers in store each

time.

**Key Capabilities**
- Self-motivated individual who strives to contribute and perform.
- Understand the role that you play within the store and within the success of M&S. Ability to plan your

own day and self-motivate throughout a shift.
- Supports line manager on improving store Bank and Service Performance through sharing feedback

and suggestions.
- Can adapt and listen to the customer’s needs in order to provide a positive M&S experience.
- Open to and acts on feedback, seeking this regularly.
- In control of their own responses and considers how to share their perspective in a way that creates a

positive reaction from the team.
- Understands the need for change and positively supports the business as we evolve our Bank and

Services model in stores.

**Technical Skills / Experience
- Ability to connect to our customers and establish relationships with other store colleagues as these will

be key to your success in this role.
- Comfortable to start conversations with customers about our products including our M&S Credit Card

in a compliant way.
- Self-drive and a determination and motivated to improve on your own performance and the store’s

results.
- A solid basic level of digital capability.
- Self-accountable to stay up to date with training, new ways of working and adopt new digital

enhancements as they evolve.
- An active interest in the way our customers are shopping across difference channels.
- An appreciation of the importance of loyalty products and how valued they are for us and our

customers.
- Adaptability to change through different priorities and campaigns through the year and with the

potential for future evolution of the role.

**Key Relationships**
- Our customers
- Your colleagues in store and Bank and Service Colleagues in store and in other stores.
- Your Store Leadership Team
- M&S Bank and Service Performance Manager

  • Customer Assistant

    5 months ago

    Bristol, United Kingdom BLOOMING PARTNERS LIMITED Full time

    We are seeking a dedicated and customer-focused individual to join our team as a Customer Assistant. In this role, you will be the first point of contact for our customers, providing excellent service and ensuring their needs are met **Duties**: - Assist customers in a friendly and professional manner - Provide excellent customer service by addressing...

  • Customer Assistant

    6 months ago

    Bristol, United Kingdom BLOOMING PARTNERS LIMITED Full time

    We are seeking a dedicated and customer-focused individual to join our team as a Customer Assistant. In this role, you will be the first point of contact for our customers, providing excellent service and ensuring their needs are met. **Responsibilities**: - Assist customers with inquiries, product recommendations, and general support - Provide excellent...

  • Customer Assistant

    5 months ago

    Bristol, United Kingdom Great Western Railway Full time

    **Who are we?** GWR is the proud custodian of Brunel's railway - one of the most prestigious in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 280 stations in the South West, from Cornwall and South Wales to...

  • Customer Assistant

    6 months ago

    Bristol, United Kingdom VP GROUP LTD Full time

    We are seeking a dedicated and customer-focused individual to join our team as a Customer Assistant. In this role, you will be the first point of contact for our customers, providing excellent service and ensuring their needs are met. **Responsibilities**: - Assist customers with their inquiries, concerns, and requests in a friendly and professional...

  • Customer Assistant

    6 months ago

    Bristol, United Kingdom M&S Full time

    **Summary** Cafe Customer Assistant **All the details** **Customer Assistant - Cafe - Cribbs Causeway** **14.5 Hours Per Week** **Each Week - Sunday 10:00-17:00, Saturday 10:30-19:30** **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an...

  • Customer Assistant

    5 months ago

    Bristol, United Kingdom M&S Full time

    **Summary** Cafe Customer Assistant **All the details** **Customer Assistant - Cafe - Cribbs Causeway** **22.5 Hours Per Week** Week One - Thursday 10:30-18:30, Friday 10:30-18:30, Saturday 11:30-19:30 Week Two - Sunday 09:00-17:00, Wednesday 09:00-17:00, Friday 10:30-18:30 **Purpose** - To deliver a great shopping experience for their customers,...

  • Customer Assistant

    6 months ago

    Bristol, United Kingdom The Bagel Place Full time

    Are you looking for a flexible part-time job in a friendly and dynamic environment? The Bagel Place is looking for enthusiastic customer assistants to join our team! What we offer: - Flexible part-time positions - No prior experience needed - we provide full training - Various shifts to fir your schedule - Full week-by-week flexibility, so you can work...

  • Customer Assistant

    5 months ago

    Bristol, United Kingdom M&S Full time

    **All the details** **Customer Assistant - Kidswear - Cribbs Causeway** **17.5 Hours Per Week** **Each Week - Sunday 10:30-17:00, Monday 14:00-20:00, Wednesday 14:00-20:00** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our...

  • Customer Assistant

    5 months ago

    Bristol, United Kingdom M&S Full time

    **All the details** **Customer Assistant - Kidswear - Cribbs Causeway** **17.5 Hours Per Week** **Each Week - Sunday 10:30-17:00, Wednesday 14:00-20:00, Thursday 14:00-20:00** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our...

  • Customer Assistant

    6 months ago

    Bristol, United Kingdom M&S Full time

    **All the details** **Customer Assistant - Operations - Imperial Park** **Working Pattern** Week 1 Wednesday: 04:45-08:45 Saturday: 04:45-08:45 Week 2 Sunday: 06:30-10:30 Saturday: 04:45-08:45 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing...

  • Customer Assistant

    6 months ago

    Bristol, United Kingdom M&S Full time

    **All the details** **Customer Assistant - Cafe - Yate SF** - Pay increase to £12 p/h from 1st April._ **Working Pattern** Sunday: 11:00-15:00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face...

  • Customer Service Assistant

    6 months ago

    Bristol, United Kingdom EG Group Full time

    **Role**: Customer Service Assistant - Nights **Location**: Bristol, BS5 6XA **Hours**: Part-Time Hours Available **Hourly Rate**: £10.50 **Bonus Scheme**: Quarterly Bonus Incentive! We have a Customer Service opportunity available covering Night Shifts from 22.00pm - 06.00am. The rate of pay is £10.50 per hour (50p+ for night shift). What’s in it...

  • Customer Assistant

    5 months ago

    Bristol, United Kingdom M&S Full time

    **All the details** **Customer Assistant - Foods - Whiteladies Road** 11.5 Hours Per Week Week One - Monday 17.00-23.00, Tuesday 17.00-23.00 Week Two - Monday 17.00-23.00, Thursday 17.00-23.00 **_This position is for an over 18 only due to the finishing time and to comply with the law. _** **Purpose** To deliver a great shopping experience for our...

  • Customer Assistant

    6 months ago

    Bristol, United Kingdom M&S Full time

    **All the details** **Customer Assistant - Bureau - Cribbs Causeway** **12 Hours Per Week** Thursday-16:15-20:15 Saturday-12:00-16:00 Sunday-13:00-17:00 **This job role requires the applicant to be 18 years of age or over. This is to comply with the relevant health and safety legislation.** **Purpose** To deliver a great shopping experience for our...

  • Customer Service Assistant

    8 months ago

    Bristol, United Kingdom MVD Recruiters Full time

    We pride ourselves on exceptional customer service. We’re seeking a dedicated and friendly Customer Service Assistant to join our team. If you’re passionate about helping others, have excellent communication skills, and enjoy problem-solving, this role is perfect for you! **Responsibilities**: - Welcome and Assist: Greet customers warmly and ensure they...

  • Customer Service Assistant

    6 months ago

    Bristol, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Bristol, BS6 6PX **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:£11.44 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt...

  • Customer Assistant

    5 months ago

    Bristol, United Kingdom M&S Full time

    **All the details** **Customer Assistant - Foods - Imperial Park** **Week 1** Monday: 05:00-09:00 Tuesday: 05:00-09:00 Wednesday: 05:00-09:00 Friday: 05:00-09:00 Saturday: 05:00-09:00 **Week 2** Sunday: 06:30-10:30 Monday: 05:00-09:00 Wednesday: 05:00-09:00 Thursday: 05:00-09:00 Friday: 05:00-09:00 **Purpose** To deliver a great shopping experience...

  • Customer Assistant

    6 months ago

    Bristol, United Kingdom Lidl Full time

    10-20 Hours Summary £11.00 up to £12.00 per hour - This isn’t stacking shelves. This is feeding families. As a Customer Assistant at Lidl, no shift is the same and you get out what you put in. Starting at 5am some days to set up the store bakery for the day or finishing at 11pm on others to close the store and ensure the store is ready for another day...

  • Customer Care Assistant

    6 months ago

    Bristol, United Kingdom Irlam Associates Full time

    **Job description** **Customer Care Assistant** **Pay : 11.44 per hour** **Hours**: 25 hours minimum with opportunities to do extra hours! **Location**:Liverpool Airport **Purpose**: To assist passengers requiring special assistance throughout their airport journey. **Key Responsibilities**: - Customer assistant through the airport, providing high...

  • Customer Assistant

    6 months ago

    Bristol, United Kingdom M&S Full time

    **All the details** **Customer Assistant - Foods - Yate** **Pay increase from the 1st April to £12 p/h.** **Working Pattern** Week 1 Monday: 05:00-13:00 Tuesday: 05:00-13:00 Wednesday: 05:00-13:00 Friday: 04:30-12:30 Saturday: 04:30-12:30 Week 2: Sunday: 06:00-14:00 Monday: 05:00-13:00 Wednesday: 05:00-13:00 Thursday: 05:00-13:00 Friday:...