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Front of House Host

3 months ago

Northampton, United Kingdom Highgate House Hotel Full time

**OPENING JUNE 2024**

This is an exciting opportunity to become part of our onboarding team as we prepare to open our third centre, Highgate House, in late June 2024.

Ultimately forming part of the Front of House Team welcoming guests and planning events when we open, you will initially for the first few months, play an important role in the set up and development of our bookings system in preparation for our opening.

Must be willing and able to travel and spend time training at our other sites during this initial period - more detail can be provided.

Reports to: Guest Services Manager

Work Base: Highgate

As part of the Front of House Team you will play an essential role in ensuring our reception area runs efficiently, our guests feel a genuine welcome and a can-do attitude from all our team members.

You will support the team to create great memories for all our guests. The servant-hearted culture you set in the team will make each of our guests feel special and you will have the ability to promote the team to do the same.

We are part of a long line of history makers, pioneering Christian conferencing since 1910. We continue their spirit of purpose, encouragement, and positivity, driving us forward to be our best in our time now.

As the front of house host, you will support the entire front of house department, taking responsibility to ensure the very highest level of service are consistently produced. You will have responsibility for assisting our guests, when necessary, to ensure the smooth running of their arrival and departure.

KEY RESPONSIBILITIES:

- Provide a visible presence and available point of contact for conference organisers and delegates, taking personal responsibility for resolving queries, complaints, and issues promptly and seeking to always provide excellent customer service.
- To fulfil all reasonable requests from guests to ensure their comfort, satisfaction, safety, and security.
- Organise registration facilities in the reception area to suit incoming conferences including the issue, collection and control of bedroom keys.
- Arrange transport for guests on request, liaising directly with local taxi firms etc. as required.
- Answer incoming telephone calls and deal directly with any queries in a professional and courteous manner, taking messages, and/or transferring callers to the most appropriate person as necessary.
- Updating of the bookings system with final details and ensuring all departments are advised of short notice changes immediately.
- Manage incoming and outgoing post, including checking, and signing for parcels as they arrive and ensuring they are delivered promptly to the relevant department.
- Keep the reception area and entrance tidy and ensure that it is cleaned.
- Collect and record all lost property and arrange for the collection or return of any claimed items.
- Manage any faults/defects reported by guests or staff to the maintenance department and liaise with maintenance supervisor to ensure resolved in a timely fashion.
- Ensure all non-conference visitors to the centre, suppliers and contractors are “signed in”, offered refreshments, and promptly escorted or collected from reception by the relevant department.
- Provide general administrative support as directed by the Front of House Manager and undertake other tasks as requested e.g. assisting other departments.
- To compile in house function list for each event, taking place and to ensure that all details are concise. To chase all final details starting from 6 months to 4 days prior to the start of conference and create a final details report for the operations team.
- To amend and update the Conference Diary, maximising the occupancy of the function rooms at all times.
- To meet and greet conference organisers at the commencement of and throughout their stay to ensure they receive the services they require, and we satisfy our seal of assurance.
- Ensuring the shop is open and managed during breaks.

Other:
Able to work flexible work patterns, including bank and public holidays, weekends and evening shifts as required according to a rota.

Whilst holding a Christian faith is not a pre-requisite, an understanding of and support for the Christian ethos and aims of the organisation and a willingness to work in that environment is an essential requirement for the role.

Knowledge of the Christian and/or not for profit/charity/education conference market is beneficial.

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00 per year

**Benefits**:

- Company pension
- Discounted or free food
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Ability to Relocate:

- Northampton, NN6 8NN: Relocate before starting work (required)

Work Location: In person

Reference ID: FOH
Expected start date: 11/03/2024