Kiosk Assistant and Brand Ambassador

4 months ago


Manchester, United Kingdom Pan-n-Ice Full time

Pan-n-Ice is a leading rolled ice cream company based in London, offering a unique and delicious dessert experience. We pride ourselves on creating not only delectable treats but also memorable moments for our customers. We are looking for a passionate and enthusiastic Brand Ambassador to join our team and play a pivotal role in ensuring a delightful customer experience.

**Key Responsibilities**:
**1. Rolled Ice Cream Production**:

- Prepare and create rolled ice cream desserts according to Pan-n-Ice's signature recipes.
- Ensure the highest quality and consistency in the presentation of each dessert.
- Maintain a clean and organized work station while adhering to food safety guidelines.

**2. Team Leadership**:

- Motivate and lead the team to maintain high standards of service and product quality.
- Foster a positive and collaborative atmosphere among team members.
- Provide guidance and support to new team members, ensuring efficient onboarding.

**3. Customer Engagement**:

- Engage with customers in a friendly and welcoming manner.
- Educate customers about our products and assist them in making informed choices.
- Create a fun and positive atmosphere by delivering exceptional customer service.

**4. Product Knowledge**:

- Stay updated on Pan-n-Ice's menu offerings and any special promotions.
- Share product knowledge with team members to enhance customer interactions.
- Provide feedback to management regarding customer preferences and suggestions for improvement.

**5. Hygiene and Safety**:

- Adhere to all food safety and hygiene standards, including regular handwashing and the use of personal protective equipment.
- Conduct routine cleaning and sanitation of equipment and work areas.

**Qualifications**:

- Previous experience in a customer service or food preparation role is preferred.
- A passion for creating delightful customer experiences.
- Strong leadership and team motivation skills.
- Excellent communication and interpersonal skills.
- Enthusiasm and a positive attitude even in high-pressure situations.
- Ability to work flexible hours, including evenings and weekends.
- Knowledge of food safety and hygiene practices.

**Benefits**:

- Competitive salary and bonus opportunities.
- Employee discounts and incentives.
- Training and development opportunities for career growth.
- A fun and energetic work environment with a dedicated and passionate team.

If you are a vibrant and customer-focused individual who loves the art of making rolled ice cream and can inspire a positive team atmosphere, we would love to hear from you. Join Pan-n-Ice and be a part of an exciting and growing brand that is all about serving joy, one rolled ice cream at a time.

**Job Types**: Full-time, Zero hours contract

**Salary**: £9.50-£12.00 per hour

Expected hours: 20 per week

**Benefits**:

- Free parking
- On-site parking
- Sick pay

Schedule:

- Flexitime

Supplemental pay types:

- Bonus scheme
- Tips

Application question(s):

- Do you describe yourself as confident / extroverted?
- Do you study in the performing arts or creative industry?

**Education**:

- A-Level or equivalent (required)

**Experience**:

- Hospitality: 1 year (required)

**Language**:

- English fluently (required)

Licence/Certification:

- drivers license (preferred)

Work authorisation:

- United Kingdom (required)

Ability to Commute:

- Manchester, M17 8DA (required)

Work Location: In person



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