Service Designer

4 months ago


Glasgow, United Kingdom Advanced Resource Managers UK Full time

Service Designer
£500-550 p/d Inside IR35
6 months
Location / Hybrid working: Inverness/Perth/Aberdeen/Glasgow/Edinburgh & Remote

A lead service designer is an expert practitioner who influences and mentors others. You will work on both Service Design and Transition.

You will:

- Work with service managers and programme directors to develop design concepts
- Set direction and assure the quality of design delivery across teams
- Lead multiple or highly complex services

Skills needed for this role level
- Agile working. You can coach and lead teams in Agile and Lean practices, determining the right approach for the team to take and evaluating this through the life of a project. You can think of new and innovative ways of working to achieve the right outcomes. You can act as a recognised expert and advocate for the approaches, continuously reflecting and challenging the team.
- Communicating between the technical and non-technical. You can mediate between people and mend relationships, communicating with stakeholders at all levels. You can manage stakeholder expectations and moderate discussions about high risk and complexity, even within constrained timescales. You can speak on behalf of and represent the community to large audiences inside and outside of government.
- Evidence
- and context-based design. You can design systems for use across multiple services and can identify the simplest of a variety of approaches
- Leadership and guidance. You can change organisational structures to fixable and sustainable designs. You can lead on the strategy for the whole organisation, marrying business needs with innovative analysis. You can make and justify decisions characterised by high levels of risk, impact and complexity. You can build consensus between organisations (private or public) or highly independent and diverse stakeholders. You can solve and unblock issues between teams or departments at the highest level. You can understand the psychology of a team and have strong mediation skills. You can coach the organisation on team dynamics and conflict resolution.
- Prototyping. You can use a variety of prototyping methods. You can share best practice and coach others. You can look at strategic service design end to end.

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