Goods in Supervisor

About us
We’re an award-winning, market-leading 3PL specialising in high-quality order fulfilment and delivery services. ILG customers are premium brands, many in the beauty, fashion and wellbeing sectors. Our mission is to help them succeed. ILG is a people business - we invest in training and development, recognising and rewarding our people’s achievements and creating opportunities for them to progress within our business. We understand the importance of making time to unwind and have fun, so we fund a number of social events, including our amazing annual party. Each year we celebrate in style, present our annual employee awards and recognise the people that make our business so special. So, if you want to further your career, learn from a friendly team and realise your full potential in a fast-growing company, this is the role for you.

The role
Warehouse Operations are at the heart of what we do. Our customers choose ILG because our attention to detail across services like picking, embroidery and engraving adds something special to their brand. As a Goods In Supervisor your role will be to direct and co-ordinate the goods in team including daily tasks and activities. Assign and organise staff to ensure full contract coverage at all times. Ensure efficient and cost effective fulfilment of customer requirements. Proactively look for process improvements with a methodical and consistent approach. Take responsibility and ownership in problem resolution. The key responsibilities will be:

- Managing the goods in function, coordinating tasks and activities to ensure effectively meeting operational demands
- Responsibility for the overall productivity within the designated team
- Ensuring activities are cost effective
- Managing levels of manpower and other resources
- Actively supporting operational change whilst effectively minimising disruption to production and service
- Managing and co-ordinating operational activities to ensure the required level of service is provided to the customer
- Maintaining and improving performance levels to maximise efficiency of operation in line with site KPI’s
- Attend briefings and ensure effective communications within the Operational Team
- Responsible for the communication of issues/information to line manager e.g. transport, delivery schedules, warehouse accuracy or general warehouse queries
- Being proactive in the development of team members and meet with them on a regular basis
- Advising, leading and motivating team members and allow them to implement corrective measures Maintain and promote good industrial and employment relations on site and ensure potential problems are dealt with at an early stage

What we are looking for
- Previous experience of successfully operating in a supervisory role in a Warehouse operation (desirable)
- Previous experience of goods in with demonstrable attention to detail and accuracy
- Sufficient experience and knowledge of warehouse operation to effectively manage designated area to provide excellent level of service to the customer
- Ability to support the Warehouse Manager in the performance management, development, mentoring and coaching of members of designated team
- Ability to co-ordinate and delegate within a team whilst remaining operationally hands on, with the capability to co-ordinate daily activities
- Methodical and able to demonstrate the ability to prioritise workload and tasks
- Possess an understanding of warehouse management systems and MS office packages (Excel, Word, Outlook)
- Understanding of, and ability to apply, warehouse, health, safety and security laws & regulations
- Ability to react within a complex and growing operational environment
- Forward thinking with the ability to “think on your feet”

**Benefits**:

- Company Bonus scheme
- Pension, Life Assurance, Healthshield Cash Plan and Discount Perks
- 22 days holiday (plus Bank Holidays) increasing to 25 days after 2 complete holiday years, with the option to buy/sell holiday
- Birthday leave
- Dedicated rest areas with free tea and coffee plus monthly fruit baskets
- Free on-site parking and free electric charging points
- Dedicated platform for learning and development
- Staff member of the month rewards
- Uniform and full PPE provided
- Monthly company social events and an annual awards ceremony
- Employee assistance programme to promote mental health wellbeing
- Cycle to work scheme