Lettings Negotiator

4 weeks ago

Birmingham, United Kingdom Savills Management Resources Full time

**Purpose of the Role**

To work within the Lettings department for a large ‘build to rent’ building and to drive gross rent and therefore Net Operating Income to ensure a return on the client’s asset.

Primarily conducting viewings and arranging tenancies for the building.

Provide a high level of customer service to residents and prospective residents at all times.

**Key Responsibilities**

**Marketing and Letting**
- Taking lettings enquiries; booking viewings, advising potential applicants and maintaining a log of enquiries on shared spreadsheet.
- Conducting viewings of the apartments and communal areas.
- Making recommendations as to resident events, to increase community engagement. Assisting in the arrangements of events and attending where necessary.
- Seeking and building corporate relationships with relocation agents, City employers and other agents to generate lettings enquiries.
- Meeting prospective tenants, conducting viewings and negotiating rental offers.
- Completing applicant vetting requirements.
- Completing new let paperwork in line with strict procedures, including legislative requirements.
- Work closely with the Lettings and Property Manager to ensure that maintenance works and other requirements for tenancies commencing and terminating are completed on time and in full.
- Conduct mid-term property inspections.

**Asset Performance Management**
- Providing regular letting performance reports to the Lettings Manager.
- Maintaining databases and reports to ensure prices are correct, both asking against voids and achieved against tenancies.
- Working with client-specific lease up software to increase rents and decrease voids.
- Appraising apartments and advising the Lettings Manager as to accuracy of rents generated through client-specific lease up software.
- Assisting in negotiation for renewals where needed.
- Utilising existing relationships with tenants to support credit control in chasing arrears, assisting in their collections and helping to manage the overall bad debt for the development, contributing to NOI and the overall rental return on the asset.

The above is not an exhaustive list of duties and the individual will be expected to perform different tasks as necessitated by the evolution of the role within the asset.

**Skills, Knowledge and Experience**

**Personal Attributes**
- Desire to learn about Portfolio Management
- Strong customer service ethic
- Positive, can do attitude
- Initiative and the ability to think outside the box
- Common sense approach
- Outgoing, warm and friendly personality
- Team player
- Organised, meticulous, tenacious
- Excellent written and spoken etiquette
- IT literate
- Social media literate

**Previous Experience**
- Relevant experience within a busy lettings environment essential
- Good understanding and knowledge of lettings best practice essential
- ARLA qualified preferred but not essential
- Proven track record of target based performance

Working Hours - 40 Hours

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