People Associate

7 months ago

Stafford, United Kingdom Cera Care Full time

**Position**:HR Assistant (People Associate)

**Contract type**: Full Time, Permanent

**Location**: Stafford (ST18 0FX)

**Salary**:£27,000 per annum DOE

You will be an integral part of the HR team within an ambitious company. You will be responsible for the HR administration as well as supporting and working closely with the wider business. The HR Assistant assists the Head of People to provide tactical and transactional human resource advice and support to the People Business Partners. This support and administrative work effectively allows PBPs to manage their relationships with their key stakeholders so they can help them to achieve change and positive business outcomes.

**Responsibilities**:

- Deal with various people queries throughout the business in conjunction with the PEPs
- Monitor and report on key metrics, such as turnover and retention rates
- Use HR information systems to access, input and compile data and reports
- Assist Managers and PBPs to identify development needs, in conjunction with L&D
- Manage staff relationships, responding to any queries or problems that they have and managing their expectations
- Research and recommend performance evaluation methods (e.g. employee appraisal systems)
- Monitor, review and update all HR policies and ensuring these are in line with current legislation
- Support the Head of People or PBPs with various capability investigations, including grievance and disciplinary
- Drive the business performance in relation to the organisation's objectives
- Assist in organising employer branding initiatives
- Act as the point of contact for managers, employees and other HR team members
- Maintain good communication and develop good working relationships with stakeholders and colleagues
- Develop an accurate knowledge of Cera, including the structure of the company and the services provided
- Know how and where to find Cera's policies and procedures and ensure these are followed continually throughout employment
- Understand and comply with both company and legislative requirements regarding confidentiality and data protection; maintain a code of complete confidentiality regarding written or verbal information relating to Cera's clients
- Complete all mandatory training and undertake regular updates to maintain awareness of best practices
- Attend training, annual appraisals and meetings with your line manager and use these sessions to inform your personal development plan
- Professionally represent Cera at all times, on the phone, in person and written communication

**What we're looking for someone who**
- Wants to be part of a wider team that is committed to making a positive difference in the world
- Is a fixer and problem-solver who can deal with repetitive tasks but also handle uncertainty
- Is approachable, but understands the need for confidentiality
- Can tailor their approach to team working with those inside and outside the people team
- Can deal with working in a continually changing business, as Cera is growing both organically and by the acquisition of other care companies; this means the people team is growing and evolving
- Has a flexible approach, a willingness and ability to take on a range of tasks
- Is self-motivated and keen to learn, is willing to seek guidance when needed
- Personable, charismatic, and enthusiastic
- Has high expectations of themselves and others to work quickly and accurately, with a keen eye for detail
- Shares our values and mission
- Has great organisational skills
- Can perform effectively in fast-paced environments

**What we offer**
- 25 days holiday + your birthday off on top of bank holidays
- Mobile phone, laptop and full remote IT package setup
- Company pension scheme
- Training and development for your role and future career development
- Competitive salary with long term employee schemes
- Refer a Friend scheme
- Service awards
- Recognition awards

Cera is a digital-first healthcare-at-home company delivering care, nursing, telehealth and repeat prescription services in people's homes via technology. In under five years, Cera has expanded to 10,000+ staff across the UK and Germany, delivering 40,000+ healthcare visits a day, and has grown from zero to nearly $300M revenues. Every day, Cera delivers healthcare services equivalent to 40 hospitals or 1,000 care homes, and has grown 100-fold over the past two years making it one of the fastest growing businesses in Europe.

Cera currently holds more than 160+ partnerships with the NHS and local authorities, and the company's technology is used by 2,000+ businesses nationwide. It's technology predicts health deteriorations in patients 30-fold faster than traditional care companies, with its Professional Carers and Nurses responding to over 5,000 'high risk' alerts each day.

Since the outset of the COVID-19 pandemic, Cera has delivered 10 million healthcare visits in people's homes, created 10,000 jobs, and licensed it's recruitment technology to the UK Governme

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