Water Network System Operator

2 weeks ago

Warrington, United Kingdom United Utilities Full time

We have an exciting opportunity for you to become involved in developing new water network capability and supporting future remote control opportunities. You'll also support the continuous evolution of alarm management, ERWAN & production planning whilst also ensuring energy costs are managed effectively and efficiently. You'll be involved in establishing new ways of working and promoting the team to colleagues.

You'll ensure optimal network performance by checking assets and their associated actual performance delivery against predefined performance targets. You'll detect actual events or potential incidents (proactive, preventative & reactive) that would impact efficiency & performance of the regional water network.

You'll be a key interface with the Duty Manager role to ensure if events do happen they can be escalated and the relevant expertise involved as quickly as possible.

You'll also influence the level of Capex / Opex spend within Water Services due to driving a more proactive & planned approach to work undertaken in the field.

**Job Accountabilities**:
You'll be responsible for proactively analysing various sources of information including telemetry data, trends, workflow information, ERWAN data, and customer contact information and be able to draw conclusions and ensure business response arrangements are in place where necessary. You'll also be responsible for analysing the bigger picture of data and events to ensure existing or likely impacts are understood and responded to effectively. You'll also be responsible for:

- Maintaining compliance and diagnosing proactive, preventative & reactive detected or reported events/incidents to determine the most probable root cause.
- Determining actions to return the cause of the deviation back to normal operating limits and implement improvement plans by using the relevant engineering and technical support systems.
- Detecting and evaluating deviations from predefined performance targets to generate validated triggers requiring further action.
- Undertaking detailed analysis of triggers to determine the most probable root cause and recommend courses of action to return the cause of the deviation back to normal operating limits.
- Owning the return of operations to a steady state on behalf of Water Services, based on the actual vs target data received in the ICC.
- Supporting Water Network with all planned & reactive work, events and incidents in terms of technical support and technical planning.
- Assessing risk associated with all planned and reactive work on Water Network by use of modelling.
- Developing, implementing, embedding and operating a work authorisation / permit system to control all work carried out on the water network from the ICC.
- Developing performance reports from the operational information to support improvements by the Water Network Management Team.
- Supporting the development of event recognition systems in terms of system improvements (eg visual displays and navigation) to benefit the end user and in the development of their asset or performance coverage.
- Ensuring accurate capture of corporate and regulatory data.
- Ensuring accurate updating of corporate systems for use by others in UU to support the management of the event / incident and provide technical support and guidance.
- Having a clear understanding of the Water Services performance goals and performance measures and their role in achieving these targets.
- Identifying operational problems and trends in performance likely to result in customer service issues or non-compliance with regulatory requirements and investigate and deliver actions to improve the overall service from the team and assets.

**Knowledge and Skills**:
To be considered for this role you'll need a comprehensive understanding of water network operations, performance criteria and key performance metrics, together with a firm understanding of our corporate systems, and a willingness to embrace system changes. You'll also need:

- Sound knowledge of our regulatory framework.
- Understanding of company legislation and standards.
- Good understanding of Incident Management Procedure.
- Good analytical, problem solving and decision making skills together with good time management skills and the ability to prioritise under pressure.
- Presentation and communication skills in addition to negotiation skills and the ability to influence others.
- Ability to plan and organise, be self-motivated and results focused.
- Strong IT skills including knowledge of Microsoft Office Suite (Word, PowerPoint, Excel) and other commonly used office packages.
- Ability to work well with others in a team environment, providing input and feedback in a helpful manner.
- Understanding of key stakeholders within the business relevant to the role including the ability to build and maintain positive relationships.
- Ability to empower and motivate those around you.

It would be advantageous if you also have:

- Significant exp

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