Ict Support Team Leader

3 weeks ago


Huntingdon, United Kingdom Hertfordshire Police Full time

Force
- Hertfordshire Constabulary

HIDDEN - Role Type
- Police Staff

Contract Duration
- Temporary

Contract Type
- Internal Secondment

Department
- ICT Department

Location
- Headquarters, Huntingdon, Cambs

Grade
- A5

Salary
- £36,996

Please note, if this is a paid role and the role is part time then the salary quoted will be pro rata based on the hours worked per annum.

Hours / Week
- 37

Contract Duration Months
- 24

Closing Date

16/06/2024, 23:55

Job Description

A great opportunity has arisen to lead the ICT Support Team within the BCH (Beds, Cambs & Herts) ICT Department. Join the exciting and dynamic world of policing and contribute towards making Bedfordshire, Cambridgeshire and Hertfordshire a safer place.

Based at Herefordshire Constabulary HQ, WGC, you will be an integral part of the ICT Operations Team, leading the ICT Support Team in supporting the force desktop and laptop estate ensuring that vital business software is highly available to staff and officers.

You'll demonstrate your experience in a 2nd Line ICT Support Environment, and provide expert advice and line management to the ICT Support Team, ensuring resolution within agreed SLAs and making sure any procedures or corrective actions are documented.

You must be an effective team player, organised and highly motivated, understanding the importance of flexibility, effective communication, and collaboration to work efficiently with colleagues located in different office locations across the BCH estate, our users and our suppliers.
- 4 years' experience in field/support engineering to include hardware, diagnostics, software and OS
- Customer Service Qualification or 2 years' experience within customer service
- Good computer literacy & keyboard skills
- Must be highly-motivated, innovative and flexible with excellent time management Must be capable of good communications at all levels often dealing with complex ICT issues with non-ICT staff. Must be conversant and at ease with all forms of communications.
- Ability to work in a team and manage a team of people
- Ability to work effectively with mínimal supervision even when under pressure
- Self-motivated and well organised
- Excellent interpersonal skills

**Additional Information**

Internal applicants within Hertfordshire Constabulary should upload either a CV or provide relevant skills, experiences and qualifications on Word/PDF document.

**It is recommended that you download and store a copy of the role profile as this will no longer be available once the advert has closed.**

To enable us to deliver outstanding policing for everyone, we need people from all backgrounds with a range of professional and life experiences so that we are truly representative of our communities.

**Why work for Hertfordshire Constabulary?**

We have gained a reputation as a pioneering and innovative force, responsible for policing a large diverse, multi-cultural population.

If you are looking for a fresh challenge which offers a genuine opportunity to make a real difference to people’s lives, variety and the chance to broaden your experience, then we are the force for you.

**Benefits include**:

- Access to the local government pension scheme (police staff) or Police pension scheme (Police officers) including career average, employer contributions and death in service.
- Paid leave days depending on force and length of service (police staff - 24 to 33 days, police officers 22 to 30 days).
- Paid sick leave of six months full pay and six months half pay (depending on service).
- Occupational maternity, adoption, and paternity pay (dependent on service).
- Carers and discretionary leave.
- Flexible working arrangements including compressed hours, flexible shifts, job share, annualised hours and agile working (depending on role requirements).
- Gym facilities, weekly yoga classes, exercise classes, squash facilities, exercise space etc. are available (depending on location).
- Each force has its own sports or sports and social club, offering discounts, trips, and events.
- Cycle to Work scheme.
- Access to Blue Light Card providing discounts to Emergency Services on the high street and online.
- Access to Police Mutual providing financial support including savings plans, insurance, breakdown cover, loans and independent financial advice.
- Employee Assistance Programme.
- Various support groups including Black and Minority Ethnic (BME) Support Group, Christian Police Association (CPA), Disability Awareness Network (DAWN), Lesbian, gay, bi-sexual & transgender (LGBT), Menopause Action Group, Police Chaplains.
- Access to a Trade Union (UNISON)/Staff Association (Federation).
- The Backup Buddy Police Support app is designed to help with mental health issues and gives practical advice and support as well as a range of podcasts.
- Opportunities for development and further study including Further You Talent Management, Be You BCH Senior Leadership Programme, and supervisory leadership workshops



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