After Market Coordinator

3 weeks ago

Newport, United Kingdom Safran Full time

**Job description**:
Are you interested in working at the business end of Aerospace, where airline brand meets innovative passenger experience? Then your next opportunity could be with Safran Seats, an industry award winning, premium designer and manufacturer of First and Business Class seating and technology. Our passenger experience prides itself on innovation, customization, quality and industrial design.

At Safran Seats, we are unique within aerospace, as we interface with both the world's biggest airlines and airframers alike, with the largest seats portfolio of all seats suppliers. One day you could be liaising with one of the world's largest airframers, and the next, some of the biggest airline brands around the world

In the UK, Safran Seats specialises solely in the First Class and Business Class seating markets for wide body aircraft, with industrial and engineering teams in Cwmbran and Newport, Wales and Brackley, England.

The purpose of this role is to co-ordinate cover for the tactical day-to-day aftermarket requirements through the ownership and liaison with multiple key stakeholders, to deliver customer orders and support in service issue resolution.

Key Responsibilities will include:
Manage the liaison with multiple key internal stakeholders to drive customer satisfaction through delivery of aftermarket services.
Oversee the tactical execution of day-to-day aftermarket requirements including support to the Tiger Team for aftermarket activities across operations, engineering, supply chain, purchasing, repairs and others.
Contract reviews to establish commercial liability and deliverables
Preparation of weekly management meeting review
Monitor actions and progress for the aftermarket team
Measure and analyse performance of Tiger Team
Identify process gaps and embed aftermarket requirements in business processes
Support the required weekly/monthly data for reporting as required
Maintain a safe environment for yourself and colleagues in accordance with the Company's Health & Safety policy
Ensure a consistent approach to “standardised work”, share learning experiences
Undertake other duties and task as may be reasonably requested by your manager from time to time
Participate in;
- Internal and external meetings
- Aftermarket programme governance meetings
- Continuous improvement activities within the aftermarket and/or other functions
- Process reviews

**Complementary description**:
Our in-house design studio co-creates the most innovative experiences in the sky with our airline customers and partners. Our dedicated engineering, production and in-service support facilities are integral to delivering a high-end quality product that we keep flying throughout the life of programme. We are fully supported by a wide team of support functions, from HR to Finance, to Business Development and Planning and Logistics, our team is built to give Safran Seats an end-to-end capability in house in the UK.

We focus on:
Our people

These are our four People Fundamentals that underpin everything we do at Safran:

- We believe in and fostering the conditions for diversity and inclusion to thrive
- We develop our colleagues skills and build opportunities so you can shape our future
- We create a trustworthy work place to support you, as you dare to act and innovate
- We encourage collaboration and mutual support between you and your colleagues

So you'll be supported every step of the way

Sustainability

Our people are at the heart of our success, as we work together to achieve our mission: contributing to a safer and more sustainable aviation. We are tackling the biggest challenges in aerospace, with a commitment to work to decarbonise the industry by 2050.

Global Mobility

As part of the Safran Group, across our businesses we are market leaders in aerospace, defence and space; there is always potential for future mobility in the UK and internationally.

**Job requirements**:
Co-ordinating a multifunctional team

Able to communicate and present to internal/external stakeholders

Action tracking and follow up skills

Matrix hierarchical environment

Familiar with the information systems used in the Supply Chain: i.e. ERP etc

Excellent interpersonal skills
- Able to build strong working relationships
- Ability to communicate at all levels
- Displays energy and enthusiasm
- Respectful of other colleagues in carrying out duties

Ability and flexibility to travel to other SSGB sites

Computer literate with MS Office Software (Word, Excel, PowerPoint, etc)

Action orientated & self-motivated - Taking actions in order to achieve goals

Accountable - Taking responsibility for ones actions

Results orientated - drive to get the job done compliantly

Our employees are at the heart of our success, as we work together for our sustainable future. There are four People Fundamentals that underpin life at Safran:

- We believe in and promote diversity and inclusion as key values across our business
- We develop

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