Dental Receptionist

Key accountabilities Performance
- Take ownership of the daily and weekly tasks to be completed by the reception team
- Support the promotion of patient choice through asking patients to complete Smile Checkers and provide information about products, services, promotions, available finance options and oral health products
- Conduct regular system reviews to identify and action issues around debt, open courses, DNAs People - Build and nurture great working relationships with the Clinical team
- Be actively involved in the smooth running of the practice by working well with your practice team
- Share your knowledge and experience with team members and undertake any suitable training to enhance your job role Process
- Fill the diary and optimise appointment booking by using the principles of colour coded SMART diaries
- Take ownership for all aspects of money management including transmitting electronic claims daily (EDI)
- Comply with the mydentist health and safety policy and all relevant risk assessments including ergonomic
- Always adhere to mydentist policies and procedures Patients
- Welcome patients whether it be in person or over the phone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating information about waiting times
- Accurately update and protect patient information including on the patient electronic database
- Book next appointments before the patient leaves and action reminders including courtesy calls

Personal specifications:

- Caring
- Excellent interpersonal skills
- Excellent organization skills
- Demonstrates compassion
- Demonstrates flexibility
- Able to build strong relationships with the practice team
- Excellent verbal and written communication skill
- Ability to use IT and operate a computer based systems, experience of using R4 desired
- Willingness to complete mydentist training and post qualification training (as required) to meet the needs of the practice / patients

**Salary**: £10.50 per hour

**Benefits**:

- Company pension
- Employee discount
- Life insurance
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
- Overtime

**Experience**:

- Medical Receptionist: 1 year (preferred)

Work Location: In person