Senior Meter Asset Administrator

3 months ago

Leeds, United Kingdom ENGIE Full time

Requisition ID: 19525- Location: Leeds, GB, LS12 1BE**Exciting Opportunity: Senior Meter Asset Administrator (12-Month FTC) in Leeds**

**About Engie**:
ENGIE is a global leader in low-carbon energy supply and services. We have been active in the UK energy market for over 20 years, and our investments in energy infrastructure are focused on energy storage and renewable energy (solar, wind, biogas), whilst supplying energy to organisations of all sizes.

We are reshaping the energy future by reconciling economic performance with a positive impact on people and the planet, and we are looking for people who are committed to help turn our vision into reality.

**About the role**:
The Meter Asset Management Senior Administrator will play an integral role within the Meter Asset Management Team, focusing on work allocation, escalations, reporting and any project driven work. They will continue to support the team in carrying out operational processes whilst ensuring training is provided where needed and support other members of the team with both internal and external escalations.

They will work closely with the Team Manager to provide reporting on areas not captured within MI and ensure the team are on track to hit year end targets and industry SLAs.

ENGIE are recruiting for **a** **Senior Meter Asset Administrator **based** in Leeds**. **This is a 12-Month Fixed Term Contract role, working full time Monday to Friday. On offer is a competitive salary, bonus and benefits package.

**Key Responsibilities**:

- Liaising with our designated 3rd Parties on deployment for SMART/AMR Rollouts by attending operational calls to escalate any issues
- Supporting the team and our frontline customer service to resolve queries in relation to Smart and Advanced meters
- Support the team with day to day processes ensuring we are adhering to any SLAs
- Playing a key role in the roll-out of Smart and Advanced meters, ensuring we comply with Supply Licence Conditions and the commercial needs of the business
- Monitoring GSOS (Guaranteed Standards of Service) breaches and payments, completing quarterly reports for Ofgem on payments made within SLA
- Ensure the Gas & Elec Emergency Process is followed by the team and provide regular retraining sessions
- Assist the Team Manager with work allocation according to team responsibilities and level of experience, and to provide technical assistance to others ensuring that customer queries are resolved within service levels and performance targets are met
- First point of escalation within the team for queries both internal and external then managing these through to resolution

**Key Requirements**:

- Experience within a similar role within the Energy sector, desirable
- General understanding of the Smart Metering Programme and the functionality of Smart and AMR Meters
- Strong communication skills and ability to build relationships with stakeholders
- Microsoft Office Proficient (Previous Excel based experience)
- Excellent time management and ability to prioritise workloads, adhering to deadlines
- Practical approach to problem solving with a ‘right first time’ motive
- Self-motivated and able to motivate others

**What benefits we offer?**:
**Flexible Working**
We understand the importance of work-life balance and recognise that everyone is striving to find the perfect one between work and home life. That's why we offer a hybrid working model that combines the convenience of remote work with the benefits of collaborating in a professional office environment. You'll have the flexibility to work from home part of the time, allowing you to optimise your productivity while enjoying a comfortable work setup.

**Bonus Programme**
We reward your hard work and dedication with a competitive bonus programme that recognises and values your contributions. Your efforts are appreciated and directly reflected in your financial rewards.

**Life Assurance**
We prioritise your peace of mind by offering life assurance coverage. You can feel confident knowing that your loved ones will be protected in the event of the unexpected.

**Income Protection**
Your financial security matters to us. Our income protection benefits ensure that you have a safety net in place, providing a valuable source of income if you're unable to work due to illness or injury.

**Employer Pension Contribution**
We invest in your future by contributing to your pension plan. You can enjoy the confidence and peace of mind that comes with knowing that you're building a solid foundation for your retirement.

**Healthcare Cash Plan**
Your well-being matters to us, which is why we provide a healthcare cash plan. You'll have access to a range of healthcare benefits, including reimbursement for medical expenses, dental and optical care, and more. Take care of yourself and your family's health without financial worries.

**myENGIE**
We offer a range of flexible benefits to employees alongside hundreds of retail and lifestyle discounts t

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