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Receptionist

3 months ago

Lisburn, United Kingdom Novax Recruitment Full time

Receptionist
Lisburn
Full-time temporary contract
£10.41 per hour

KEY PURPOSE OF THE JOB
The post holder is at the forefront of customer service and is responsible for the provision of a full range of reception and administrative services. The responsibilities of the post include dealing with customer and client enquiries and complaints, and to provide a support service in relation to administration duties for the department.

KEY DUTIES AND RESPONSIBILITIES
- Meet and greet customers and members of the public.
- Deal with the public/client enquiries, problems, difficulties or complaints and record as appropriate to ensure a high level of customer service provision.
- Provide administrative support to the Facilities Management department to include word processing and updating of databases.
- Process all incoming mail and deliveries ensuring it is allocated to the correct client.
- Close the Bradford Court reception and ensure it is secure before leaving for the day.
- Assist with the emergency evacuation procedures for Bradford Court.
- Ensure the provision of high standards of customer care across all the services provided.
- Ensure compliance with Council policies and procedures and operate within the highest standards, which reflect the core values and behaviours of the Council.

**Requirements**:

- Five GCSE passes at Grade A-C or NVQ Level 2 in administration (or equivalent).
- One year’s experience in a customer service environment or receptionist post.
- Where applicants do not hold the qualifications as outlined, they must demonstrate a minimum of three years’ experience.
- A working knowledge of computer packages to include Microsoft Word and Excel.