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Ocean Freight Forwarding Apprentice

4 months ago

Liverpool, United Kingdom Seetec Full time

DHL Global Forwarding are recruiting for an International Freight Forwarding Apprentice to join the Ocean Freight Department in the Liverpool branch. The role will include exporting & importing goods from & to the UK & across the world. This is an amazing opportunity to kick start your freight forwarding career & earn a recognised qualification.

**Key Responsibilities**:
Customers’ logistics by arranging the movement of freight via air or ocean and/or road. This can include exporting and importing goods from and to the UK and across the world. The main focus will be working in the Ocean Freight Department.
- Develop relationships with customers (internal/external)
- Ensure all customer enquiries are responded to promptly and professionally
- Adhere to customs compliance procedures and documentation
- Ensure each ‘Job File’ is fully and accurately completed
- Work with carriers and handling agents to resolve exceptions and discrepancies as they arise
- Work with DGF departments on ocean or air freight planning and coordination
- Liaise with DGF transport & warehouse teams on ocean or air freight planning and coordination
- Liaise with overseas offices on ocean or air freight planning and coordination
- Maintain mandatory milestones through the company's freight forwarding system
- Create, manage and maintain the movement of freight
- Update the company’s customer complaints system with all required inputs
- Ensure that all interactions are compliant with DPDHL code of conduct and other compliance requirements e.g. anti-corruption

**Skills and Experience**:

- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Number skills
- Team working

**Qualifications**

GCSE or equivalent, 5 GCSE’s including Maths and English (Grade A*-C/ 4-9) essential

**Additional Information**:
**Annual wage**
£14,625
The annual salary for this role is starting at £14,625 rising to £17,000 in the first 12 months.

**Working week**
Monday to Friday - 9am - 5.30pm
Total hours per week: 37.5 hours a week

**Expected duration**
18 Months

**What training will the apprentice take and what qualification will the apprentice get at the end?**

Level 3 International Freight Forwarding Specialist apprenticeship standard - Ocean Freight Pathway:

- On the job training delivered by the employer
- Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement the apprenticeships English and mathematics minimum requirement is Entry Level 3
- Allocation of an apprenticeship delivery coach who will carry out regular training
- Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop
- Identify, track and support 20% off the job training activities
- Quarterly formal progress review meetings, identifying learning achievements and next steps

**What is the expected career progression after this apprenticeship?