Lead Pharmacy Assistant

2 weeks ago

London, United Kingdom Lewisham and Greenwich NHS Trust Full time

We have an exciting new opportunity for an experienced pharmacy assistant to join our team as a lead pharmacy assistant Band 4 in both dispensary and pharmacy stores.

This will be a great opportunity for an enthusiastic pharmacy assistant looking to develop there career in pharmacy operational management.

Plan, supervise & prioritise daily workload within the section (e.g. inpatient dispensary or pharmacy store), producing and co-ordinating rotas to ensure adequate staffing & skill mix is maintained.

To support the senior technical staff to ensure that the section runs efficiently and is patient and customer focused.

Work closely with the lead pharmacy technician to ensure that the pharmacy assistants’ and apprentices’ training needs are met and that the relevant competencies are completed.

The post holder may be required to work at any of the Trust’s sites in line with the service needs.
- The post holder must at all times carry out his/her responsibilities with due regard to the Trust’s Equal Opportunities Policy.
- This job description describes responsibilities, as they are currently required. It is anticipated duties will change over time and the job description may need to be reviewed in the future.
- All staff has a responsibility to participate in the Trust’s Performance Appraisal Scheme and to contribute to their own development and the development of any staff that they are responsible for appraising.

**Post Title**: Lead Pharmacy Assistant

**Department**: Pharmacy

**Responsible to**: Section Lead (Band 6 Pharmacy Technician)

**Grade**: Band 4

**Hours**: 37.5 hours per week plus weekend working

**Site**: University Hospital Lewisham or Queen Elizabeth Hospital Woolwich

**Job Summary**:
1. Plan, supervise & prioritise daily workload within the section (e.g. inpatient dispensary or pharmacy store), producing and co-ordinating rotas to ensure adequate staffing & skill mix is maintained.
2. To support the senior technical staff to ensure that the section runs efficiently and is patient and customer focused.
3. Work closely with the lead pharmacy technician to ensure that the pharmacy assistants’ and apprentices’ training needs are met and that the relevant competencies are completed.

**Key Result Areas & Performance**:
Patient Care & Service Provision
- To effectively communicate with pharmacy colleagues and other healthcare professionals to answer routine and non-routine queries with prescriptions and orders, referring as necessary to a pharmacy technician or pharmacist.
- To undertake and supervise accurate dispensing and issuing of medicines to patients and/or ward areas. This will include; stock medicines, named patient medicines, unlicensed medicines, controlled drugs and clinical trials.
- Inform the appropriate senior pharmacy technician of any errors or operational issues in a timely manner completing any required documentation. Complete Trust incident reports where appropriate.
- To have the responsibility for the medicines top-up service to a designated ward/department and to provide cover if necessary.
- To be a trained super user for automated systems in the area of work (e.g. dispensing robots and dispensing cabinets).
- When appropriate entry criteria are met, undertake relevant training and development to become an Accuracy Checking ATO (meeting the requirements of the nationally agreed framework). Adhere to the agreed in house framework for accuracy checking of medicines by ATOs and participate in daily checking slots once qualified.

Workload Planning & Organisation
- To ensure completion of all routine and adhoc tasks through the production of a rota, supervising the work during its completion and adjusting the rota in response to unpredictable workload demands, staff availability and skill mix.
- To ensure adequate stocks of sundry items are ordered and available as needed.
- To be a computer system trainer for the department; problem solve any downtime issues and escalate appropriately.
- Be able to adapt to unpredictable workload and flow.

Staff Training & Management
- To be responsible for the induction and training of new pharmacy assistants and apprentices and the technical induction for staff working in other areas (e.g. temporary clinical & oncall staff).
- To line manage the senior pharmacy assistants within the section, responsible for ensuring objectives are set and reviewed through regular 121s and annual appraisals. Follow sickness management policies, disciplinary and capability processes if necessary.
- Promptly highlight any concerns or problems regarding conflict, the quality of service provision and / or performance of other staff members to a Lead Technician.

Performance Monitoring & Service Development
- To ensure that all relevant new and updated policies and procedures are implemented and adhered to by pharmacy assistants and apprentices working within the section.
- To be proactive in identifying improved and more efficient ways of

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