Clinical Support Coordinator, Support Services

4 weeks ago

Teddington, United Kingdom Hounslow and Richmond Community Healthcare NHS Trust Full time

Are you motivated, confident and a team player looking to join a friendly reception team?

Situated in our Head Office in Teddington we are looking to recruit to our friendly reception team. We are looking for a passionate, energetic team player with experience in customer service.

To receive all visitors to the building with courtesy and efficiency, directing them as appropriate and acting as a focal point for enquiries.

Operate the switchboard directing calls to appropriate extensions, dealing with telephone enquiries' and taking messages when required.

Sort and distribute incoming and outgoing post on a daily basis

Maintain the system for ordering stationery/supplies for the building using procedures already in place

Receive, unpack, check and store all stock and non stock requisitions.

To act as the contact and liaison point for maintenance requests to the Estates Department and outside contract services.

Ensure meeting rooms are kept clean and tidy and well stocked with refreshments at all times.

Unlock and lock front doors during opening hours and staff doors in line with building procedures.

Community healthcare is unlike any other part of the NHS. It’s personalised care that helps people to retain their independence. It’s the NHS at its best and the difference you make is truly tangible.

Our colleagues often describe us as a family, and we know how important that sense of belonging and support is when you start a new job. It’s simple - happy, engaged staff provide better services. In 2018, we were named ‘Best Place to Work for Employee Satisfaction’ by the Nursing Times. The same year, we won the Workforce category at the HSJ Awards.

In the latest NHS Staff Survey results 2020, we had the best response rate amongst community trusts nationally. We are the top community trust in the country on the theme Quality of care for the third year. We had the highest percentage of staff who felt they are able to deliver the care they aspire to and are satisfied with the quality of care they give to patients or service users.

Infection Control

As an NHS Trust we strongly encourage and support vaccination uptake as this remains the best line of defence against COVID19.

To receive all visitors to the building with courtesy and efficiency, directing them as appropriate and acting as a focal point for enquiries.

Operate the switchboard directing call to appropriate extensions, dealing with telephone enquiries and taking messages when required.

Review and update essential reception information as required for the benefit of the public and staff.

Sort and distribute incoming and outgoing post on a daily basis.

Maintain the system for ordering stationery/supplies for the building, using procedures already in place. Updating procedures as appropriate to enhance the service.

Issue security cards to members of CCG staff occupying second floor of building.

Order and monitor the replenishment of stock levels to maintain a steady stock and not over or under order.

Receive, unpack, check and store all stock and non-stock requisitions or notify the staff member named on delivery paperwork as appropriate.

To act as the contact and liaison point for maintenance requests to the Estates Department and outside contract services.

To communicate with trust staff, health promotion and other professionals to ensure all public and staff notice boards are renewed and kept up to date.

To assist in ensuring that all Health & Safety policies and procedures are followed within the department setting.

Ensure meeting rooms are kept clean and tidy and well stocked with refreshments at all times.

Unlock and lock front doors during opening hours and staff doors in line with building procedures.

TRAINING/EDUCATION RESPONSIBILITIES

To fully participate in training and development as required for job role, including participation in annual appraisal, to ensure that resources are used to full potential.

Responsible for Fire warden duties in the building in line with the fire procedures, and to ensure that training for this is up to date.

Responsible for being the named First Aid at Work assistant and ensure training for this is up to date.

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