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Call Centre Executive

4 months ago

Liverpool, United Kingdom Channel Partners Limited Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and handling incoming calls from our clients. This is a great opportunity for someone who enjoys helping others and has excellent communication skills.

**Duties**:

- Answer incoming calls and respond to customer inquiries in a professional and courteous manner
- Provide accurate information about our products and services to customers
- Enter customer data and update account information in the system
- Upsell additional products or services to customers when appropriate
- Follow call center scripts and guidelines to ensure consistent service delivery
- Collaborate with team members to meet individual and team performance targets

**Requirements**:

- Excellent communication skills, both verbal and written
- Strong phone etiquette and active listening skills
- Ability to analyze customer needs and provide appropriate solutions
- Multilingual abilities are highly desirable

**Job Types**: Full-time, Permanent

Pay: From £25,114.02 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Liverpool: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 28/05/2024