Casual Night Supervisor

3 weeks ago

Telford, United Kingdom Holiday Inn Telford - Ironbridge Full time

We are recruiting a Casual Night Supervisor to work as part of the front of house operations team across our 3 hotels in central Telford (Holiday Inn, Ramada and The International Hotel), to supervise Reception and Food and Beverage operations in order to deliver a unique guest experience.

Our Casual contracts are great for people looking to top up their income and/or work flexibly, as work is offered with hours to suit both you and the peak trading times of our business. Various night shifts are available, including weekends and bank holidays.

**Responsibilities include**:

- Manage night activities in line with hotel operations standards.
- Maintain appropriate levels of staffing according to business levels and ensure the nights team are motivated to deliver consistently high levels of guest service.
- Provide guests with prompt efficient service, professional attention and personal recognition.
- To remain operational during service times, fully supporting the nights team.
- Accurate use of hotel systems such as tills, Squirrel, PDQ machines, hotel reservation booking systems, Merlin and IHG promotions, IHG Rewards, Holidex, Wyndham.
- Coach and train team members.
- Take responsibility for the accuracy of payments received.

**Skills/Experience Required**:

- Minimum 1 years’ hospitality experience working at supervisory level.
- Exceptional customer service skills.
- Ability to work constructively as part of a team.
- Ability to supervise others with confidence.
- Excellent planning and organizational skills.
- Experience working with Opera or other hotel PMS system running the night audit is desirable
- Proof of right to work in the UK.

**Benefits**:

- £10.50 per hour
- Free on-site parking
- Free leisure club membership*
- Reduced hotel rates*
- Free & confidential employee support helpline to help you deal with whatever life throws at you

(*Subject to a qualifying period)

Southwater Event Group comprises of 3 hotels (Holiday Inn Telford-Ironbridge, International Hotel Telford, Ramada Telford-Ironbridge), The International Centre, Telford and StagecraftUK events production.

**Job Types**: Part-time, Permanent
Part-time hours: 16-20 per week

**Salary**: £10.50 per hour

**Benefits**:

- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- On-site parking

Schedule:

- Night shift

Ability to commute/relocate:

- Telford: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Supervisory: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Application deadline: 02/04/2023

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