Money Advice Triage Officer

3 days ago


Warrington, United Kingdom Your Housing Group Full time

Job Introduction

Job Title

Money Advice Triage Officer

Salary

Circa £25,000

Contract Type

Permanent

Location

Homebased Warrington

Hours

35 (Monday to Friday)

**So. What is this role exactly?**

This is an exciting opportunity for a Money Advice Triage Officer to join our small and supportive Money Advice Team.

Our Money Advice Team provide a lifeline to many of our customers - we have recently expanded our Money Advice Team numbers and this role is s fundamental part of the team, ensuring we support our customers according to the priority of their needs. Our mission statement is. to give the right advice, at the right time, every time

We are looking for someone who has experience of offering welfare benefit advice, someone who is passionate about our customer’s financial & emotional wellbeing and someone who can give great advice to ensure customers maximise their income and in turn, sustain their tenancies.

**What will my working week look like?**

You will work 35 hours per week Monday - Friday. There is some flexibility around the hours you will work but we would expect most of the hours to be completed between 8am - 6pm, which is the usual hours or operation for our Money Advice Team.

You will be homebased, living in Warrington to be a reasonable travelling distance of our Head Office in Warrington, to attend meetings and training courses. You’ll be required to visit our Head Office approximately 4 times a month.

**What will I be responsible for doing?**

First and foremost, you will be responsible for triaging referrals into the Money Advice team. As the first point of contact for the team, you will assist with low level benefit enquiries from customers and the income team and assign more complex cases to the Money Advice Officers. You may also be required to assist with managing debts and signposting customers to appropriate agencies.

The role presents a fantastic opportunity for the right individual and with our customers facing increasing financial challenges in the current climate, is it has never been more important than it is now. YHG is committed to supporting our customers to sustain their tenancies throughout the cost-of-living crisis and beyond. By joining us. you have an opportunity to help us make a real difference to the lives of our customers.

Operating as part of YHGs specialist Money Advice Team, this role will also involve collaborative working with Money Advice Officers, colleagues in the Income and Housing Management Teams, DWP and Local Authority partners. The post also involves administrative support duties and assisting our Tenancy Onboarding Officer with pre-affordability checks.

**And what would make me stand out from the crowd?**

To be a successful as a Money Advice Triage Officer**,** here at YHG, you will have.
- experience of effectively managing a customer caseload
- experience of resolving benefit and debt queries
- experience in a similar advisory role, be undertaking or have completed a money advice qualification

Ideally you will be..
- self-motivated
- compassionate and non-judgemental
- able to achieve targets and deadlines whilst working under daily pressure
- a strong communicator with a high level of attention to detail who enjoys working as part of a fast
- paced team

This role is really suited to someone who is a solution focused, results driven individual who is passionate about supporting customers and working to empower them to resolve their benefit & debt issues.

**And who are Your Housing Group?**

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.

As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.

We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'.

**That all sounds great, what’s in it for me?**

In return we offer £25,000 for a 35-hour week, and 25 days annual leave (holidays also increase with time served) plus Bank Holidays, but our employee deal offers much more than just a competitive salary and holiday allowance.

We offer a home working culture, giving you more time at home, no more daily commute or the expense that comes with that. However, we know that those social interactions with your teammates are also important, so we have a state-of-the-art collaboration space based in Birchwood, Warrington (which you’ll need to be able to comfortably commute to when needed for team days, meetings, and training etc).

On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through BHSF, that doesn’t just provide dental and op



  • Warrington, United Kingdom Warrington Borough Council Full time

    **The role**: We are looking for an experienced practitioner who can put into practice their understanding of the continuum of need. The Triage Officer is the first point of contact for all Early Help referrals and therefore needs an excellent knowledge of the Early Help offer. You will have the ability to make confident decisions in relation to...

  • Income Officer

    7 months ago


    Warrington, United Kingdom Your Housing Group Full time

    Job Introduction **Job Title: Income Officer** **Location: Homebased, North West** **Salary**:£26,750 - £28,000 **Hours: 35 per week** **So. What is this role exactly?** This is an exciting opportunity for a customer focussed and experienced Income Officer, to join our customer services team. You will be homebased living within a 25 mile radius of our...

  • Income Officer

    7 months ago


    Warrington, United Kingdom Your Housing Group Full time

    Job Introduction **So. What is this role exactly?** This is an exciting opportunity for a customer focussed and experienced Income Officer, to join our customer services team. You will be homebased living within a 25 mile radius of our Head Office in Warrington, to be able to attend regular meetings and training. We are looking for an individual who is...


  • Warrington, United Kingdom RASASC Cheshire (Rape and sexual assault support centre) Full time

    **About us** **Company description** RASASC Cheshire and Merseyside are a registered charity providing specialist advice, support, and information to survivors of sexual violence across Cheshire and in Knowsley & St Helens (Merseyside). We have 8 centres based in our commissioned areas **Job description** We are seeking a highly motivated and dedicated...

  • Finance Officer

    4 days ago


    Warrington, United Kingdom Melina Bolton TA MRB Recruitment Full time

    **Based Warrington - FREE onsite parking** **Hybrid role - 2 office days and 3 working from home** **£23,000 - £27,000 - EXCELLENT company benefits available!** Previous experience of working in Finance is NOT essential, as training will be provided, however a desire to work in this area is essential as is the ability to work in a fast paced...

  • Senior Officer

    6 months ago


    Warrington, United Kingdom National Crime Agency Full time

    **Details**: **Reference number**: - 325100**Salary**: - £0- **Job grade**: - Higher Executive Officer- NCA Grade 4 / Sergeant**Contract type**: - Secondment**Length of employment**: - 2 years**Business area**: - Joint International Crime Centre (JICC)**Type of role**: - Intelligence - Investigation**Working pattern**: - Full-time**Number of jobs...


  • Warrington, United Kingdom Brookson Group Full time

    **Job Title**:Customer Service Advisor (Financial Advice) **Location**: Warrington (WA1) - 15-minute walk from Warrington Train Station **Working Hours**: Hybrid/Flexible working - 37.5 hours a week **Start Date**: Mid April **If you are looking to join a market-leading company and have phone-based customer service experience, we would love to hear from...

  • Procurement Officer

    7 months ago


    Warrington, United Kingdom Warrington and Halton Teaching Hospitals NHS Foundation Trust Full time

    The post holder will be employed by Warrington and Halton Hospitals and will be based within the offices at Warrington Hospital, although you must remain flexible to work across different Bridgewater sites as and when required. In this current climate working on behalf of Bridgewater Community Healthcare NHS Foundation Trust couldn’t be more rewarding. Be...


  • Warrington, United Kingdom Sofology Full time

    Your new role Our Sofology Customer Service Advisors are at the heart of Sofology's Support Office. The role is to support all of our Customers with any questions, support or guidance, after their dream sofa has been delivered. This may mean, booking out service calls if there are any issues with their sofa, answering any questions around maintenance and...

  • Financial Officer

    8 months ago


    Warrington, United Kingdom Warrington Borough Council Full time

    **Do you have a keen eye for detail, proficient in the use of MS office packages, particularly Excel? If so, we would love to hear from you.** **The role**: As a result of a recent service redesign, an opportunity has arisen for a Financial Assistant, suited to someone with an interest or background in finance and administration and wanting to support the...


  • Warrington, United Kingdom Angel Advance Full time

    **Support Administrator** **What's in it for you**: Based at our brand-new office in Birchwood, Warrington, with newly fitted, bright and modern working environment and a great social culture. We offer excellent benefits, including**: - Competitive basic salary of **£20,000 **with the opportunity to quickly progress into a Debt Advisor role starting at...


  • Warrington, Warrington, United Kingdom Purosearch Ltd Full time

    Job OverviewWe are seeking a highly skilled Registered Nurse to join our team at Purosearch Ltd in Warrington. As a Part-Time Practice Nurse, you will be responsible for delivering high-quality patient care to a diverse population.Travel Health Services: Administer travel vaccinations and provide advice on travel health risks.Immunisation Programmes: Develop...


  • Warrington, Warrington, United Kingdom Purosearch Ltd Full time

    Our client, a well-established medical practice in the UK, is seeking an experienced and dedicated Practice Nurse to join their team. This is a Part-Time opportunity in Warrington, offering a competitive salary of £18-£24 per hour.About the RoleThe successful candidate will be responsible for delivering high-quality care to patients across a range of...

  • Security Officer

    7 months ago


    Warrington, United Kingdom Compass Group Full time

    We're currently recruiting a motivated Security Officer to help us ensure continual safety for 14Forty on a full time basis, contracted to 43 hours per week. As a Security Officer, you will use your skills to ensure the safety of our customers, staff and buildings whilst providing excellent customer service. In return, you will have the chance to progress...

  • Security Officer

    7 months ago


    Warrington, United Kingdom Compass Group Full time

    We're currently recruiting a motivated Security Officer to help us ensure continual safety for 14Forty on a permanent casual basis, contracted to 0 hours per week. As a Security Officer, you will use your skills to ensure the safety of our customers, staff and buildings whilst providing excellent customer service. In return, you will have the chance to...

  • Bereavement Officer

    7 months ago


    Warrington, United Kingdom Warrington and Halton Teaching Hospitals NHSFT Full time

    1. To work as part of a team to provide specialist advice on the bereavement systems daily, to ensure that processes are followed in a timely manner.2. The post holder will be responsible for notifying and advising all levels of medical staff to ensure prompt and accurate completion of the Medical Certificate of Cause of Death and/or the reporting of a...

  • Events Officer

    1 day ago


    Warrington, United Kingdom Charity People Full time

    **Is motivating event participants your superpower?** Could your passion and enthusiasm inspire event participants to get involved in challenges and fundraising to help save young people's lives? Working for the UK's leading charity dedicated to the prevention of young suicide, the biggest killer of people aged 35, you agree with PAPYRUS that suicide can be...

  • Events Officer

    6 days ago


    Warrington, United Kingdom Charity People Full time

    **Is motivating event participants your superpower?** Could your passion and enthusiasm inspire event participants to get involved in challenges and fundraising to help save young people's lives? Working for the UK's leading charity dedicated to the prevention of young suicide, the biggest killer of people aged 35, you agree with PAPYRUS that suicide can be...

  • Qualification Agent

    4 days ago


    Warrington, United Kingdom UK Mortgage Centre Full time

    At The UK Mortgage Centre, we provide personalised mortgage advice that’s easy to understand and with the aim of saving you money. Whether you’re buying your first home or looking to remortgage, our expert advice for mortgages guides clients through their homeownership journey. We are a Warrington based, Nationwide servicing business with two offices...


  • Warrington, United Kingdom Warrington Borough Council Full time

    **The role**: The role of Safeguarding Children in Education Officer (SCiE Officer) is based within the integrated MASH and Early Help Front Door for children, adults and families. We are looking to recruit somebody who is able to provide support and safeguarding advice to education providers. You will be responsible for making key decisions and...