Senior Hire Controller
2 weeks ago
FTH Hire Group is one of the largest and fastest growing independent plant and tool hire companies in the UK, with ten depots across the South of England and Scotland. As a result of our ambitious growth plans, we are looking to add additional high calibre people to our growing business.
We have a fantastic opportunity for a Senior Hire Controller to work at our Horsham Depot. You will be responsible for answering incoming calls from customers to make sales, including upsell and cross sell. You will answer enquiries and questions, handle complaints and provide product information as required. You will also be responsible for working closely with and managing the Customer Advisor.
A background in construction or plant and tool knowledge would be advantageous although not necessary as full training is provided.
**Main Job Tasks and Responsibilities**
- To handle customer calls
- To close sales whilst always looking to maximise the sale through upsell and cross sell
- Follow up any customer quotes
- Handle customer objections
- Provide customers with product and service information and advice.
- Manage and resolve customer complaints
- To provide excellent customer service
- Occasionally helping out on the Trade Counter as and when required
**Key Competencies**
- Excellent verbal and written communication skills
- Strong listening skills
- To be curious and have good questioning techniques
- Problem analysis and problem solving
- Resilience
- Competitive in nature
- Ability to close sales opportunities
- Proactive 'can do' attitude
- Call centre/customer service experience (preferable)
- Confident
- Ability to build strong rapport with customers
- Team Player
- Ability to capture key customer information to input quality order
**Benefits**
28 days holiday (inclusive of bank holidays)
Pension - Auto Enrolment
Sales and Loyalty Bonus Scheme
Perk Box
Birthday gift
**Job Types**: Full-time, Permanent
Pay: £28,000.00-£30,000.00 per year
**Benefits**:
- Company pension
Schedule:
- Monday to Friday
- No weekends
Supplemental pay types:
- Loyalty bonus
- Quarterly bonus
Ability to commute/relocate:
- Horsham: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you enjoy talking to customers and helping them with queries/quotes?
- Do you have experience in a similar role?
- Do you have experience in the plant/tool hire industry?
Work Location: In person
Reference ID: SenHireHORSH
-
Senior Hire Controller
1 month ago
Horsham, United Kingdom FTH Hire Group Full timeFTH Hire Group is one of the largest and fastest growing independent plant and tool hire companies in the UK, with ten depots across the South of England and Scotland. As a result of our ambitious growth plans, we are looking to add additional high calibre people to our growing business.We have a fantastic opportunity for a Senior Hire Controller to work at...
-
Senior Hire Controller
4 weeks ago
Horsham, United Kingdom FTH Hire Group Full timeFTH Hire Group is one of the largest and fastest growing independent plant and tool hire companies in the UK, with ten depots across the South of England and Scotland. As a result of our ambitious growth plans, we are looking to add additional high calibre people to our growing business.We have a fantastic opportunity for a Senior Hire Controller to work at...
-
Senior Hire Controller
1 month ago
Horsham, West Sussex, United Kingdom FTH Hire Group Full timeFTH Hire Group is one of the largest and fastest growing independent plant and tool hire companies in the UK, with ten depots across the South of England and Scotland. As a result of our ambitious growth plans, we are looking to add additional high calibre people to our growing business. We have a fantastic opportunity for a Senior Hire Controller to work...
-
Senior Hire Controller
1 month ago
Horsham, West Sussex, United Kingdom FTH Hire Group Full timeFTH Hire Group is one of the largest and fastest growing independent plant and tool hire companies in the UK, with ten depots across the South of England and Scotland. As a result of our ambitious growth plans, we are looking to add additional high calibre people to our growing business. We have a fantastic opportunity for a Senior Hire Controller to work...
-
Customer Service Advisor/hire Controller
2 weeks ago
Horsham, United Kingdom FTH Hire Group Full timeFTH Hire Group is one of the largest and fastest growing independent plant and tool hire companies in the UK, with ten depots across the South of England and Scotland. As a result of our ambitious growth plans, we are looking to add additional high calibre people to our growing business. We have a fantastic opportunity for a Customer Service Advisor/Hire...
-
Trainee Crane Hire Desk Controller
2 weeks ago
Horsham, United Kingdom Southern Cranes and Access LTD Full time**Trainee Crane Hire Desk Controller** LOCATION: Southwater, Horsham, West Sussex. Southern Cranes and Access are currently recruiting for a Trainee Crane Hire Desk Controller on a full-time, permanent basis. As the first point of contact, Hire Desk Controllers play a pivotal role in driving our business' success, by building strong customer...
-
Permanent Controller
1 month ago
Horsham, West Sussex, United Kingdom FTH Hire Group Full timeFTH Hire Group is one of the largest and fastest growing independent plant and tool hire companies in the UK, with ten depots across the South of England and Scotland. We have a fantastic opportunity for a Senior Hire Controller to work at our Horsham Depot. You will answer enquiries and questions, handle complaints and provide product information as...
-
Permanent Controller
1 month ago
Horsham, West Sussex, United Kingdom FTH Hire Group Full timeFTH Hire Group is one of the largest and fastest growing independent plant and tool hire companies in the UK, with ten depots across the South of England and Scotland. We have a fantastic opportunity for a Senior Hire Controller to work at our Horsham Depot. You will answer enquiries and questions, handle complaints and provide product information as...
-
Trainee Crane Hire Desk Controller
4 days ago
Horsham, West Sussex, United Kingdom Southern Cranes and Access LTD Full timeTrainee Crane Hire Desk ControllerLOCATION:Southwater, Horsham, West Sussex.Southern Cranes and Access are currently recruiting for a Trainee Crane Hire Desk Controller on a full-time, permanent basis.As the first point of contact, Hire Desk Controllers play a pivotal role in driving our business' success, by building strong customer relationships,...
-
Customer Service Advisor
1 month ago
Horsham, United Kingdom FTH Hire Group Full timeFTH Hire Group is one of the largest and fastest growing independent plant and tool hire companies in the UK, with ten depots across the South of England and Scotland. As a result of our ambitious growth plans, we are looking to add additional high calibre people to our growing business.We have a fantastic opportunity for a Customer Service Advisor/Hire...
-
Senior Control Systems Engineer
5 days ago
Horsham, West Sussex, United Kingdom Lean Engineering Recruitment Ltd Full timeJob: Senior Control Systems EngineerSalary: £60,000Location: West SussexI am currently looking for a Senior Control System Engineer to join a specialist, well developed, Electro-optics team.Key Responsibilities: Capture, derive and management the system requirements set. Propose, model (Simulink) and develop the control system solution for a highperformance...
-
Quality Control Specialist
5 days ago
Horsham, West Sussex, United Kingdom Thermo Fisher Scientific Full time**Business Job Title: QC Specialist Early Shift**We are recruiting a Quality Control Specialist to work the Early Shift at our Horsham site. Under direction of the Senior Associate Quality Control, perform QC checks in Receiving and Despatch, to provide required levels of support and service to operational areas.Key Responsibilities: Review and approve...
-
Quality Control Specialist
2 weeks ago
Horsham, United Kingdom Thermo Fisher Scientific Full time**Business Job Title: QC Specialist - Early Shift** We are recruiting a Quality Control Specialist to work the Early Shift at our Horsham site. Under direction of the Senior Associate Quality Control, perform QC checks in Receiving and Despatch, to provide required levels of support and service to operational areas. **Key Responsibilities**: - Review and...
-
Quality Control Technologist
3 weeks ago
Horsham, United Kingdom LED Roadway Lighting Ltd Full timeWe are looking to hire an enthusiastic and hardworking quality technician with a good eye for detail. You will be responsible for performing standardized quality control checks on our company products to ensure they meet the required legal and company standards for safety and quality. You may also be required to maintain calibrated test equipment, prepare...
-
Senior Controls Engineer
3 weeks ago
Horsham, United Kingdom TechNichols Resourcing Ltd Full time**Role**: Control Systems Engineer / PLC Engineer / Automation Engineer **Salary**: £48,000 to £51,000 per annum, plus 8% bonus and benefits **Hours**: Monday to Friday, 8am till 5pm **Location**: Commutable from Horsham, Crawley, Brighton, East Grinstead, Haywards Heath, Dorking and surrounding areas **Company** We are currently recruiting for a Controls...
-
Senior Controls Engineer
5 days ago
Horsham, West Sussex, United Kingdom TechNichols Resourcing Ltd Full timeRole: Control Systems Engineer / PLC Engineer / Automation EngineerSalary: £48,000 to £51,000 per annum, plus 8% bonus and benefitsHours: Monday to Friday, 8am till 5pmLocation: Commutable from Horsham, Crawley, Brighton, East Grinstead, Haywards Heath, Dorking and surrounding areasCompanyWe are currently recruiting for a Controls and Automation Engineer...
-
Data Control Specialist
1 week ago
Horsham, United Kingdom Thermo Fisher Scientific Full time**Job Title: Data Control Specialist** **Location: UK or Switzerland - Remote** As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We...
-
Advisor services
1 month ago
Horsham, West Sussex, United Kingdom FTH Hire Group Full timeFTH Hire Group is one of the largest and fastest growing independent plant and tool hire companies in the UK, with ten depots across the South of England and Scotland. We have a fantastic opportunity for a Customer Service Advisor/Hire Controller to work at our Horsham Depot. You will be responsible for working behind the trade counter serving customers face...
-
Advisor services
1 month ago
Horsham, West Sussex, United Kingdom FTH Hire Group Full timeFTH Hire Group is one of the largest and fastest growing independent plant and tool hire companies in the UK, with ten depots across the South of England and Scotland. We have a fantastic opportunity for a Customer Service Advisor/Hire Controller to work at our Horsham Depot. You will be responsible for working behind the trade counter serving customers face...
-
Financial Controller
1 month ago
Horsham, United Kingdom Grafton Banks Limited Full timeGrafton Banks Finance is recruiting a Financial Controller for a growing Horsham based SME. This position takes responsibility for all aspects of accounts for the UK Division of this rapidly expanding and successful business. It could suit someone with management or financial accounting experience in industry looking for their next career move or someone...