Housekeeping Valet
4 days ago
Welcome to Middle Eight: changing the notion of the traditional: innovative and inviting; luxurious and elegant; relaxing and inspirational.
Our team are: Passionate and aspirational. Engaging and dedicated. Brave and real. They are pioneers, nurturing and engaging.
They are the conductors and performers, establishing the beat of Middle Eight through small conscious choices becoming the rhythm of life:
Connecting with people who bring something unique to the team
Inspiring guests who expect luxury and care about how it’s delivered.
Giving back to those who have placed their trust in us.
Sharing our time within the local community through recognised charities and community events.
Choosing products for a reason and reducing wastefulness.
The hotel has an opportunity available for a full time and part-time Housekeeping Valet.
**Your duties will include**:
- Work closely with the Hotel Manager and Housekeeping team to manage and maintain team uniforms, guest laundry and dry-cleaning requirements.
- Establish close working relationships with all hotel departments and external suppliers.
- To deliver an outstanding welcoming experience to guests and team members.
- Deliver guest requests and assist the housekeeping time as directed.
- Operate in-house washing and drying equipment.
- 1 years’ experience as a Housekeeping Valet or similar role in a lifestyle or luxury environment.
- The ability to support the team in the delivery of Housekeeping duties and extra-ordinary customer care.
- Excellent organisational skills and experience of stock control.
- Exceptional customer care skills with the ability to deliver problem solving and service resolution and recovery.
- Excellent interpersonal and communication skills with the ability to communicate with everyone.
**If you can demonstrate the following skills, that would be an advantage**:
- Passion for environmental, sustainability, charity, community or volunteering activities.
**Your hours of work**:
Reporting to the Hotel Manager and Housekeeping management, the full time role is 40 hours per week. Working to a flexible rota, with a 30 minute lunch break. The part-time role is 20 hours per week, working to a flexible rota. The salary is pro-rata for part-time hours
**What do we offer?**
- Additional Holidays: upto 33 days' holiday per year with service increments*
- Birthday Bonanza Holiday: every team member gets an extra days holiday on their birthday
- Fitness and well-being activities:
- Cycle to work scheme
- Access to Middle Eight Gym: all team members can use the gym at our Covent Garden hotel *
- New Starter Experience: to welcome you to Middle Eight, you and your partner will be invited to an evening's stay, with dinner, bed and breakfast, to enjoy the unique and personable welcome that Middle Eight offers its guests.
- Anniversary Occasion: on your service anniversary, you will receive an invitation for you and your partner (and immediate family ie: children) to stay at either Middle Eight or The Guardsman for dinner, bed and breakfast *
- F&B Discount: you are invited to share our amazing restaurants and bars, with up to 5 guest, and receive fantastic discounts off your food bill *
- Exclusive employee discounted room rates through Preferred Hotels.
- New arrival: £100 gift voucher when a new child arrives
- Financial Wellbeing: through Wagestream
- Health and Mental Wellbeing: Health Assured Employee Assistance Programme
- Recommend a Friend: upto £750 when you recommend a friend to join the team *
(* terms and conditions apply)
If you have any or all of the above qualities and are eligible to live and work in the UK we would love to hear from you
**Social Responsibility**
Middle Eight is privately owned and operated by Shiva Hotels Group LLP. Shiva Hotels strives towards running its business in a socially responsible way. We recognise that we have a responsibility to play a critical role in increasing awareness and taking what positive action we can to prevent modern slavery and human trafficking within our business operations.
**Eligibility to Work**
In line with the requirements of the Immigration, Asylum and Nationality Act 2006, you will be asked to provide documented evidence of eligibility.
INDFOH
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