Customer Relations Assistant

3 weeks ago

Shrewsbury, United Kingdom Field Studies Council Full time

**Customer Relations Assistant**

**Customer Relations Assistant for Central Services**

**Hybrid working, with at least 3 days a week working in Head Office or a Field Studies Council Centre.**

**Up to £21,625 (pro-rata) per annum, dependent on experience**

**Love where you work**

At the Field Studies Council we promise to get people outdoors, provide high quality learning and encourage positive wellbeing. We’re all about creating outdoor learning experiences and opportunities that inspire everyone to be curious, knowledgeable, passionate and caring about the environment.

Established in 1943, our network of Learning Locations provide day and residential courses for all ages, from young children to retired adults, from schools and communities throughout the UK, reaching many others through our publications and community-based programmes.

**What you’ll be doing**

We are seeking a Customer Relations Assistant to work in our central Sales and Customer Relations team. The main purpose of the role will be to assist with responding to booking enquiries for groups at our locations across the UK. As the first point of contact for our customers we expect our Customer Relations Assistants to deliver the highest level of customer service and care at all times to assist with building relationships and ensuring rebooking targets are met.

The post holder will require a minimum of 5 GCSEs or equivalent, to include English & Maths, or appropriate vocational experience. Previous experience of working within an administrative/customer service or sales role will be essential and some experience of using CRM systems or databases is preferred.

Key to this appointment will be a flexible approach and willingness to adapt to changes, along with a positive contribution. Please refer to the job description for full details of the responsibilities of the role.

**Who we’re looking for
- A great work ethic where aptitude and attitude are key
- A natural pride in the work you produce
- A flexible and adaptive approach able to perform using your own initiative both independently and as a team player
- A professional manner in all that you do
- An empathy with the aims and objectives of Field Studies Council
- A committed and proactive approach to personal development; motivated to learn new skills and overcome new challenges

**What we offer in return**
- Holidays - 28 days (pro rata), excluding bank holidays (increases with length of service - up to 2 extra days)
- Pension
- Sick Pay
- 24hr Counselling Helpline Service
- Life Assurance
- Health Cash Plan
- Training & Development
- Happy to talk flexible working
- Staff discounts

If you have any queries regarding this vacancy, please call contact Dawn Cook at

**Applications will be considered on arrival.**

Interviews will take place at Field Studies Council Head Office or zoom at a date to be confirmed.

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