Call Centre

1 month ago


Warrington, United Kingdom The Recruitment Co Full time

**Customer Service Advisor - Call Centre**
**Warrington/ Hybrid after training**
**Role Responsibilities**:

- **Key Accountabilities**:

- **Communicates in an appropriate way with colleagues and customers demonstrating a full**
**understanding of the recipients' needs**:

- **Makes suggestions for ways to improve own and business performance**:

- **Accepts and uses constructive feedback to improve own performance**:

- **Contributes to meetings and discussions i.e. 121s, team meetings, Employee forum**:

- **Ensures agreed objectives and targets are achieved in a way that is consistent with the company**
**values and behaviours**:

- **Looks to develop own skills and knowledge of the business and understands how departments across the company work and link as part of the business model in order to support customers and**
**colleagues**:

- **Makes quality decisions within the framework of the role and has the customer at the forefront of**
**the decision making process**:

- **Takes into account the impact on others when making decisions**:

- **Willingly shares knowledge with less experienced people**:

- **Proactively works to resolve customer and colleague issues and problems with area of responsibility**:

- **Ensures that work is completed to standards agreed and always looks for ways to improve**:

- **Works collaboratively with colleagues and customers**:

- **Strong verbal and written communication skills**:

- **Computer literate**:

- **Excellent attention to detail**:

- **Works effectively in a fast paced environment**:

- **Experience of a fast paced and changingenvironment**:

- **Experience of an outbound calling environment**:

- **Ideally will have worked in a regulatoryenvironment**:

- **Ideally with knowledge and experience of thesub-prime market**:

- **Good educational standard to GCSE level orequivalent**:

- **Good level of written and verbal English andmaths
CPProfessional
CPProject300**

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.


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