Customer Service Adviser

2 weeks ago


StratforduponAvon, United Kingdom NFU Agency Full time

**The Role**:
**Customer Service Adviser**

Are you interested in working as part of an enthusiastic team in an exciting environment, where customer service is paramount?

NFU Mutual, a leading general insurer and financial services company, has been serving the rural community for over 100 years. Our team at the Central, South Warwickshire & Pershore Agency situated across our four sites in Warwick, Stratford-upon-Avon, Henley-in-Arden & Pershore are committed to delivering consistent excellent customer service whilst maintaining a high standard of quality and audit results.

As a member of our Customer Service Team, you will be involved in delivering our high-quality customer service for our varied and growing customer base.

On a day to day basis you will be dealing with enquiries from customers relating to their motor, home and equine insurances whilst liaising with underwriters to obtain terms, and building lasting relationships. You will be responsible for updating our customer relationship management tool with your customer interactions and ensuring you have met our internal and external quality standards. You will have the opportunity to work with all areas of the business, to understand our varied demographic of customers and their different needs.

We are looking for someone who is dynamic, highly motivated, numerate, organised, with excellent written and verbal communication and interpersonal skills.

This is a growing business and you will be expected to use your skills to help build on both our fantastic retention rates but also our ambitious business plans. Above all you’ll relish the challenge of being part of a truly customer-focused, ambitious team. In return you can expect full training, attractive remuneration and opportunities to progress with a clear personal development plan designed.**Have you got the experience?**Have you got the skills?**- Pro-active and enthusiastic
- Good communication with customers and colleagues both verbal and written
- Ability to use your own initiative but you also know when to seek support
- Ability to prioritise workload and customer demand accordingly

Please note - for initial training purposes, travel to our Warwick & or Stratford offices may be required. This can be discussed at interview stage**Closing Date: 19 May 2023.**

**Please note you will be employed by an agent of NFU Mutual and not by NFU Mutual directly.



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