Medical Receptionist

5 months ago

Keighley, United Kingdom Ling House Medical Centre Full time

LING HOUSE MEDICAL CENTRE AND NORTH STREET SURGERY

Medical Receptionist 25 hours per week

We are looking to recruit a Medical Receptionist to join our friendly reception team at our Ling House and North Street sites. Applicants must have excellent communication skills and good knowledge of IT. Previous experience of working in a GP setting would be an advantage but the Practice will provide training in the skills required for the post.

Hours will be 5 hours each day Mon to Fri between 8.30am - 6.30pm. You will be required to work at both sites.

Applicants must be flexible to cover morning or afternoon shifts, holidays, sickness and extended hours when required.

Ling House is an Equal Opportunities employer.

Advert may be closed early if sufficient applicants have been received

LING HOUSE MEDICAL CENTRE and NORTH STREET SURGERY JOB DESCRIPTION FOR A MEDICAL RECEPTIONIST

**JOB TITLE** Receptionist

**UNDER SUPERVISON OF: -** The Senior Receptionist

**RESPONSIBILITIES**

**Protocols are in place regarding each part of the job.**

**PREMISES**

Responsibility for opening premises at the start of day

1. Unlocking the outside doors, ensuring entry to the building is accessible for other workers.

2. Deactivate the intruder Alarm

3. Check CCTV camera is working correctly

4. Restore the telephone service when the night service has finished.

5. Open surgery ready for patients and other visitors as per practice protocol

6. Prepare the waiting room ready for the start of the working day.

7. Prepare clinical rooms for surgeries, checking stationary and

equipment

8. Responsibility for closing and locking up the surgery where necessary

9. Tidy waiting room

**SURGERIES**

It is the responsibility of the receptionist to ensure that surgeries are ready for the start of each session. If a locum doctor is attending the practice it is the responsibility of the receptionist to make the doctor aware of the locum folder regarding procedures in the practice.

1. Action any tasks

2. Prepare reception desk for start of surgery

**REPEAT PRESCRIPTIONS**

Responsibility for dealing with repeat prescriptions as per practice protocol

1. Deal with repeat prescriptions as per practice policy

2. Actioning repeat requests and distribute to appropriate doctor

3. Check the repeat prescription box throughout the day

4. Deal with chemists; medical staff; outside agencies re. Prescription enquires.

5. Check prescriptions when done, file in the designated prescription drawer

6. Check prescription drawer on a monthly basis to ensure that prescriptions have been collected.

7. Ensure prescriptions are signed on a daily basis.

8. Reassign prescriptions assigned to absent clinicians

**GENERAL**

Responsibility for handling general enquiries from various agencies and receiving and routing patients for Primary Care and Secondary Care provision provided in General Practice.

1. Answer telephone and deal with/redirect queries

2. Use computer as per practice policy.

3. Check Fax machine for incoming data re. Deaths, admissions etc and deal with as per practice protocol prior to Doctor/District Nurse visits.

4. Check pathology links/night visit data.

5. Liaise with outside agencies as necessary for the provision of patient care

6. Liaise with hospital/ambulance service re appointments.

7. Responsibility for helping people with non-medical problems.

8. Ensure that appropriate attention care and time given to patients.

9. Issue relevant details of services available to them.

10. Keep Health and Safety regulations

11. Leave reception area tidy and ready for incoming colleagues.

12. Ensure information re unsolved or urgent problems is passed on

16. To undertake other duties highlighted by the manager

**ADMINISTRATION.**

1. Assist with the completion of forms for new patient registrations

2. Deal with results/enquiries

3. Update patient medical records re changes - e.g. change of address.

4. Action tasks assigned to the reception team

**APPOINTMENTS**

It is the responsibility of the receptionist to make new and follow up appointments for surgeries and clinics, as per practice protocols.

RECEPTION

1. Check in patients on the computer as they arrive

2. Book appointments and deal with patient queries

3. Maintain the room booking rota

4. Hand out and receive specimen bottles

5. Hand out and receive prescriptions/letters/path forms/sick notes etc.

6. Deal with deliveries/collection of supplies.

7. Maintain the visitors register.

8. Keep the reception area tidy and check the toilets throughout the day

9. Wipe down chairs and reception surfaces after each session

**HOME VISITS**

If the request is urgent it is the responsibility of the receptionist to pass this message to the duty doctor immediately.

1. Deal with requests for Home Visits - new and follow up reviews

2. Check details match with the request e.g., Name, address etc.

**POST**

1. Deal with incoming and outgoing mail.

2. Open, date stamp and prep

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