Care Navigator

6 months ago


London, United Kingdom Tower Hamlets GP Care Group Full time

To develop a thorough knowledge of the GP Care Group and to work in accordance with written protocols. To provide excellent customer care, demonstrating empathy; patience and an holistic approach to client/patient care, with commitment to building effective working relationships. To have good written and verbal communication skills, with the ability to communicate with a wide range of providers and users of services, including patients; carers; voluntary; social; primary and secondary care providers. To have a sound and up to date knowledge of local health and social care policy, together with service availability and how to access those services.

To access an accurate database of services available for clients/patients. To understand, and be able to disseminate, health promotion information, using this to identify clients who might benefit from these services and to signpost accordingly. To keep accurate records of all client/patient contacts, using the organisation databases and templates as directed, updating as necessary. To understand the common needs and safeguarding issues of vulnerable patient groups, including the elderly; housebound and those with long-term conditions, including physical and mental disabilities.

To work with clinicians, in the care of patients facilitating a variety of patient tests as appropriate. To enable the clinical areas to be appropriately stocked of relevant equipment on a daily basis. To understand the legal; ethical and regulatory principles of the NHS and know personal boundaries and when to seek help. To be aware of own impact in the process of care; the need for reflection on practice and resilience when faced with challenging situations.

To understand the importance of confidentiality. To respond appropriately in emergency situations. To report any incidents that might compromise health and safety for self, other staff or customers/patients. To assist in the training of other colleagues where appropriate.

Other liaison/health promotion activities as agreed with the organisation


  • Patient Care Navigator

    6 months ago


    London, United Kingdom The Lewisham Care Partnership Full time

    Job title Care Navigator Line manager Hub Supervisor Accountable to Senior Manager Hours per week Max 37.5hr part time from 20 hrs Primary responsibilities The following are the core responsibilities of the Care Navigator. There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing...

  • Care Navigator

    6 months ago


    London, United Kingdom Central London Community Healthcare NHS Trust Full time

    The Merton Case Management Service works to a unique model that recognises that there are varied and complex determinants that indirectly or directly impact on health and well-being. The team uses a wide range of interventions to address these determinants; working closely with both statutory and non-statutory community providers to improve quality of life,...

  • Patient Care Navigator

    3 months ago


    London, United Kingdom The Lewisham Care Partnership Full time

    Job summary Job Summary The successful applicant will be the first point of contact when patients either phone or come into one of TLCP sites. They will deliver excellent customer service and arrange appointments for patients with the most appropriate clinician in order to meet the patients wishes. They will give advice to patients about other...


  • London, United Kingdom North Lewisham Primary Care Network Full time

    Main Role Responsibilities To act as a care coordinator and navigator for users of the Waldron Health Centre and those using the services of the North Lewisham PCN Signposting - support users of the Waldron Health Centre to navigate and access services and to have a clear understanding of the services that are represented To develop and maintain a directory...

  • Care Navigator

    1 month ago


    London, Greater London, United Kingdom Healthcare Central London Full time

    Job Title: HIU Care NavigatorJob Summary:The HIU Care Navigator will play a crucial role in supporting individuals who are high intensity users of urgent and emergency care services. This position requires a healthcare professional with excellent communication and interpersonal skills to coordinate and deliver tailored support to these individuals.Key...


  • London, United Kingdom The Lewisham Care Partnership Full time

    The following are the core responsibilities of the Operational Care Co-ordinator Lead - Care Navigation(CN) Call Centre. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: a) Manage the running of CN hub and deal with queries from team in liaison with Senior Assistant...


  • London, Greater London, United Kingdom The Lewisham Care Partnership Full time

    Job SummaryThe Care Navigator will be the first point of contact for patients phoning or visiting one of our sites. They will deliver exceptional customer service, arrange appointments, and provide advice on available services and options.This role is based in our central call centre and practices sites. Applicants will work in both settings, located within...

  • Navigator

    5 months ago


    London, United Kingdom Single Homeless Project Full time

    **Single Homeless Project** has a new opportunity for a **Navigator **to join and work in our team based in **Camden**. You will join us on a** full-time, permanent basis** **working 37.5 hours** **and in return, you will receive a **competetive starting salary of £31,646.66 and rising incrementally to £33,329.94 per annum.** **Single Homeless Project...

  • Care Navigator

    1 week ago


    London, United Kingdom The Goodinge Group Practice Full time

    Job summary As a care navigator you are the pivotal role between the clinical team and the patient. You are responsible for delivering a positive experience for the patient, and an important part of our team here at the Goodinge Main duties of the job This is a vital role in our busy practice based in Islington. Our Care Coordinators are the...


  • London, United Kingdom WEBRECRUIT Part time

    Helpline Care Navigator (Wales) Home-Based in Wales   About the Organisation   Our client provides support and information to people living with degenerative brain diseases. These rapidly progressing neurological conditions are caused by the premature loss of nerve cells in certain parts of the brain, and like many other chronic conditions, there is...

  • Social Care Navigator

    5 months ago


    London, United Kingdom London Borough of Barking and Dagenham Full time

    **About this job**: The Integrated Care Service, part of Adult Care and Support are looking for an experienced, confident, and committed individual to be part of our team. The successful applicant will have previously worked in Adults and Community Services or will have previous experience with working in the community to support adults who have a range of...

  • Care Navigator

    8 months ago


    London, United Kingdom Greenwood Group Practice Full time

    Answering telephone calls and navigating patients to the correct clinician or service. Dealing with face to face enquiries. Greeting patients and visitors Dealing with all requests in an efficient manner Scheduling appointments on the phone and face to face Preparing prescriptions Registering new patients Dealing with tasks and docman actions

  • Care Navigator

    3 weeks ago


    London, Greater London, United Kingdom Care Outlook LTD Full time

    Care Outlook LTD is seeking an experienced professional to support the lead our extra care team in Lambeth. As a Deputy Manager, you will be responsible for overseeing the day-to-day operations of our schemes and ensuring high-quality care is provided to our residents.Key responsibilities include:Providing leadership and support to all staffEnsuring...

  • Healthcare Navigator

    3 weeks ago


    London, Greater London, United Kingdom The Lewisham Care Partnership Full time

    About the RoleWe are seeking a Care Navigator to join our team at The Lewisham Care Partnership. Job SummaryThe successful applicant will be the first point of contact for patients, delivering excellent customer service and arranging appointments with the most appropriate clinician. They will provide advice on available services and options, working in a...

  • Care Navigator

    6 months ago


    London, United Kingdom Carrot Fertility Full time

    **About Carrot**: Carrot Fertility is the leading global fertility care platform, serving people of every age, race, income, sex, sexual orientation, gender, marital status, and geography. Trusted by hundreds of multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for...


  • London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    Transfer of Care (Discharge) Pathway Navigator Previous applicants should not apply. We are looking for confident, committed and caring individuals to work directly with some of the most vulnerable adult patients, and their families, to help them achieve safe, effective and timely discharges from Guys and St Thomas’ NHS Foundation Trust. **We know that...


  • London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    Transfer of Care (Discharge) Pathway Navigator Previous applicants should not apply. We are looking for confident, committed and caring individuals to work directly with some of the most vulnerable adult patients, and their families, to help them achieve safe, effective and timely discharges from Guys and St Thomas’ NHS Foundation Trust. **We know that...

  • Healthcare Navigator

    1 month ago


    London, Greater London, United Kingdom NHS Full time

    About the RoleWe are seeking a skilled and compassionate Care Navigator to join our team at NHS. As a key member of our primary care team, you will play a vital role in providing exceptional patient care and support.Main Responsibilities:Process and signpost patients to the appropriate healthcare professional based on their presenting conditionAnswer...

  • Dementia Navigator

    7 months ago


    London, United Kingdom East London NHS Foundation Trust Full time

    Dementia Navigator will work in a fully integrated way as part of City and Hackney Dementia Service multidisciplinary team to help maximise identification, engagement and support for service users, carers and families with dementia illness. This will enable service users to live well in the community for as long as possible. They will also work with the...

  • HIU Care Navigator

    3 months ago


    London, United Kingdom Healthcare Central London Full time

    Job Title:             HIU Care NavigatorType:                  Fixed Term Contract until December 2025Team:                 Care Navigation & Complex Case Management ServiceHours:              37.5 hours per weekResponsible to:             Service ManagerSalary:             ...