Customer Support
4 months ago
**Customer Support - Telecoms**
This is a really interesting Customer Support / Sales Support role, working in a small, busy and friendly team in the Telecoms industry. This is a regular customer of ours and a fantastic place to work.
**The opportunity**
The team is growing and we're looking for someone with excellent customer service skills gained in the Telecoms or IT industry. Day to day, the team provides first-line fault-finding and support (escalating to techies where necessary), answers and follows up incoming sales queries (no cold-calling) and looks after existing customer relationships.
The team works very collaboratively in sharing tasks and there's room to specialise in the longer team if, for instance, you're particularly adept at fault-finding, account management, sales etc.
This will be a hybrid role after your onboarding period, so you'll be able to work up to three days per week from home if preferred.
**Key duties**
First-line customer support, analysing and diagnosing faults
Working with internal technical teams and/ or external network partners to resolve issues
Answering and following up incoming sales enquiries from new and existing B2B customers
Account Management of existing customer relationships
Some out-of hours remote customer support on a rota basis
**Requirements**:
Excellent customer service and communication skills, written and verbal
Experience of working in a busy, collaborative team
Top notch organisation, time management and admin skills
Ability to prioritise tasks and manage own workload
Strong eye for detail and sense of pride in providing excellent customer service
Good proficiency in MS Office (Word, Excel, Outlook)
Experience of providing customer support in a technically-led environment (Telecoms/ IT)
-
Operations Support Chef
2 weeks ago
Reading, Reading, United Kingdom Support Office Full timeAbout UsWe're a leading contract catering company, serving over 45,500 satisfied customers every day.We're seeking a skilled Operations Support Chef to join our team.Key ResponsibilitiesWork across a variety of sites, producing delicious menus and dishes.Support the achievement of financial targets and controls, managing budgets and teams to ensure standards...
-
Operations Support Chef
2 weeks ago
Reading, Reading, United Kingdom Support Office Full timeAbout UsWe're a leading contract catering company, serving over 45,500 satisfied customers every day.We're seeking a skilled Operations Support Chef to join our team.Key ResponsibilitiesWork across a variety of sites, producing delicious menus and dishes.Support the achievement of financial targets and controls, managing budgets and teams to ensure standards...
-
Operations Support Chef
1 week ago
Reading, Reading, United Kingdom Support Office Full timeWe're a leading contract catering company, with a team of trained foodies serving over 45,500 satisfied customers every day. We have an exciting opportunity for a Operations Support Chef to contribute to our success.Mobile role, working 5 days out of 7, including some evenings. You'll work across a variety of sites, bringing your passion for good food and...
-
Operations Support Chef
1 week ago
Reading, Reading, United Kingdom Support Office Full timeWe're a leading contract catering company, with a team of trained foodies serving over 45,500 satisfied customers every day. We have an exciting opportunity for a Operations Support Chef to contribute to our success.Mobile role, working 5 days out of 7, including some evenings. You'll work across a variety of sites, bringing your passion for good food and...
-
Operations Support Chef
1 month ago
Reading, United Kingdom Support Office Full timeWe’re a multi award-winning contract catering company, with a team of trained foodies serving over 45,500 satisfied customers every day. We now have an exciting opportunity for a Operations Support Chef to join our team.Mobile role, working 5 days out of 7, including some evenings.Working across a variety of sites, you’ll bring your passion for good food...
-
Customer Support
3 days ago
Reading, United Kingdom BBO Recruitment Ltd. Full timeAre you looking to take your first steps towards a career in customer service, retail or ecommerce? Our client is seeking a Customer Support Agent for their dynamic office in Goring-on-Thames. Working within a diverse team, this position would be ideal for candidates who are team-oriented, customer-focused, and eager to contribute to a vibrant office...
-
Support Case Manager
1 month ago
Reading, Reading, United Kingdom Victim Support Full timePosition OverviewWe are pleased to announce an opportunity for a Support Case Manager within our organization, dedicated to providing assistance to individuals in need. This position entails a commitment of 37.5 hours per week and offers the flexibility of a home-based work environment, with the requirement of regular travel throughout the designated...
-
Culinary Operations Support Specialist
1 month ago
Reading, Reading, United Kingdom Support Office Full timeAbout Us:We are a prestigious contract catering organization, recognized for our excellence, serving over 45,500 delighted clients daily.Position Overview:An exciting opportunity has arisen for a Culinary Operations Support Specialist to enhance our operations.Role Requirements:This is a mobile position requiring flexibility to work 5 days a week, including...
-
Support Professional
1 week ago
Reading, Reading, United Kingdom Look Ahead Care and Support Full timeAbout the RoleWe are seeking a highly skilled and compassionate Support Worker to join our team at Look Ahead Care and Support. As a Support Worker, you will play a vital role in providing support to our customers to help them develop the life skills they need to live independently.Key Responsibilities:Provide support to customers to help them develop life...
-
Support Professional
1 week ago
Reading, Reading, United Kingdom Look Ahead Care and Support Full timeAbout the RoleWe are seeking a highly skilled and compassionate Support Worker to join our team at Look Ahead Care and Support. As a Support Worker, you will play a vital role in providing support to our customers to help them develop the life skills they need to live independently.Key Responsibilities:Provide support to customers to help them develop life...
-
Telecoms Customer Support
3 months ago
Reading, United Kingdom Nemo Resourcing Full time**Customer Support - Telecoms** This is a really interesting Customer Support / Sales Support role, working in a small, busy and friendly team in the Telecoms industry. This is a regular customer of ours and a fantastic place to work. **The opportunity** The team is growing and we're looking for someone with excellent customer service skills gained in the...
-
Customer Support Expert
2 weeks ago
Reading, Reading, United Kingdom Point of Rental Software Full timeAbout the RoleAt Point of Rental Software, we are seeking a highly skilled and experienced Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional application and business support to our customers.Key ResponsibilitiesProvide timely and effective support to customers via phone,...
-
Customer Support Specialist
2 hours ago
Reading, Reading, United Kingdom Point of Rental Software Full timeJob Title: Customer Support SpecialistAbout the Role:We are seeking a highly skilled and motivated Customer Support Specialist to join our team at Point of Rental Software. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide timely and...
-
Customer Support Specialist
4 days ago
Reading, Reading, United Kingdom Point of Rental Software Full timeJob Title: Customer Support SpecialistAbout the Role:We are seeking a highly skilled and experienced Customer Support Specialist to join our team at Point of Rental Software. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide timely and...
-
Customer Support Specialist
4 days ago
Reading, Reading, United Kingdom Point of Rental Software Full timeJob Title: Customer Support SpecialistAbout the Role:We are seeking a highly skilled and experienced Customer Support Specialist to join our team at Point of Rental Software. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide timely and...
-
Customer Support Manager
2 weeks ago
Reading, Reading, United Kingdom New Chapter Consulting Ltd Full timeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Executive at New Chapter Consulting Ltd. As a key member of our dynamic team, you will play a vital role in delivering exceptional customer service and supporting the growth and customer loyalty of our premium brand.This is an exciting opportunity to join...
-
Customer Support Specialist
5 days ago
Reading, Reading, United Kingdom Point of Rental Software Full timeAbout Point of Rental SoftwareWe're a leading provider of rental software, dedicated to empowering our customers and employees through principled decision making, innovative products, and a commitment to excellence. As a Customer Support Specialist, you'll be an ambassador of our values, providing exceptional support to our customers and driving business...
-
Customer Support Specialist
5 days ago
Reading, Reading, United Kingdom Point of Rental Software Full timeAbout Point of Rental SoftwareWe're a leading provider of rental software, dedicated to empowering our customers and employees through principled decision making, innovative products, and a commitment to excellence. As a Customer Support Specialist, you'll be an ambassador of our values, providing exceptional support to our customers and driving business...
-
Customer Support Specialist
3 days ago
Reading, Reading, United Kingdom Point of Rental Software Full timeAbout Point of Rental SoftwareWe're a leading provider of rental software, dedicated to empowering our customers and employees through principled decision making, innovative products, and a commitment to excellence. As a Customer Support Specialist, you'll be an ambassador of our values, providing exceptional support to our customers and driving business...
-
Customer Support Specialist
3 days ago
Reading, Reading, United Kingdom Point of Rental Software Full timeAbout Point of Rental SoftwareWe're a leading provider of rental software, dedicated to empowering our customers and employees through principled decision making, innovative products, and a commitment to excellence. As a Customer Support Specialist, you'll be an ambassador of our values, providing exceptional support to our customers and driving business...