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Technical Support Consultant

3 months ago

Sheffield, United Kingdom Zellis Full time

Vacancy location

**Location**:

- United Kingdom, Northern England, SHEFFIELD

Vacancy details

**Job Profile**:

- Payroll Operations - Payroll Support

**Title**:

- Technical Support Consultant

**Contract Type**:

- Permanent

**Hours per week**:

- 37.5

**About the role **:**Skills and experience**:
**Technical Application Support**:

- Provide sufficient feedback to issues to prevent similar issues being raised in future.
- Escalate outstanding issues according to specified procedures to line manager or other departments.
Proactively recommend ways in which systems and procedures can be improved to enhance business efficiency and / or add value to the customer.
- Ensure system effectiveness and product knowledge is in line with current statutory and legislative requirements.
- Train and advise team members, colleagues and customers by sharing technical knowledge and expertise.
- Work with Tech Support Kochi team to complete work accurately and on time.

**System Administration**:

- Prepare system for the new tax years according to new legislation for both UK and ROI payrolls.
- Prepare payroll and third party calendars for new tax year.
- Implement new system functionality across the business.
- Monitor job queues to ensure that jobs run through the system efficiently.
- Monitor and respond to error messages, ensuring that reasons for errors are identified and issues resolved.

**Customer Service / Continuous Improvement**:

- Develop and maintain good internal and external relationships.
- Learning about new product developments and technology and spend time keeping up to date with payroll and HR legislation and industry developments.
- Identify and recommend how resources can be best allocate

**About Us**:

- Moorepay is a team of over 500 friendly professionals across four offices in Manchester, Sheffield, Farnborough and Kochi (India). We’re passionate about making Moorepay a fantastic place to work for every single one of our colleagues. The average length of service at Moorepay is 12 years, which speaks for itselfTo help make Moorepay such a great place to work, we focus on three things in our company culture: mental health support, maintaining a healthy work/life balance, and equal opportunities and inclusion for all.**Here’s what you’ll gain if you join our team**:

- A career packed with opportunity, in a stable and growing company.
- A flexible benefits package where you can choose your own tax-free benefits. From insurance and the Cycle to Work Scheme, to travel benefits and holiday trading - there’s something for everyone.
- A comprehensive programme of learning and development.
- Generous pension contributions.
- Provide sufficient feedback to issues to prevent similar issues being raised in future.

General information

**Reference **:003439**Company**:

- Moorepay