Patient Coordinator

Job Summary The Patient Coordinator will be the focal point of communication between the patients, doctors and other clinical and non-clinical staff. This encompasses dealing with incoming calls from external organisations, the general public and patients; dealing with queries, appointments and reception desk cover. The role also has responsibility for dealing with prescriptions, GP liaison and instructions. Main Duties and Responsibilities Ensure that confidentiality is maintained at all times.

All staff are required to take their share in providing cover, when necessary, for colleagues who may be absent as a result of holidays or illness. Accept specimen samples at the reception desk. Register new patients and temporary patients on to the system. Maintain a smart appearance and be helpful wherever possible.

All staff should be conversant with and adhere to all written guidelines and protocols provided and available in particular: The Health and Safety Manual, the In-house Complaints Procedure, the Fire/Alarm Procedures and all protocols that relate to their specific role. Extra Duties and Responsibilities Arrange patient transport as and when necessary. Booking in patient long-term condition reviews. Target outstanding QOF and arrange for this to be completed.

Liaise with colleagues and ensure hand over is carried out. Retrieve and file patient records as requested. Ensure reception front desk and waiting area is clean and tidy at all times. All patient identifiable data is locked away at the end of the day.

Organisational and Statutory Requirements The Post Holder must be aware of the responsibility placed on him/her under the Health & Safety at work Act 1974 and ensure that agreed safety procedures are carried out in order to maintain a safe environment for employees, patients and visitors. All employees should understand that it is their personal responsibility to comply with all other organizational and statutory requirements e.g. Confidentiality, Equal Opportunities, Child Protection, The In-house Complaints Procedure, Fire Alarm Protocols and all protocols that relate to their specific role etc. Other information: Overtime, to cover annual leave and sickness is an essential part of the job.

**NHS Pension scheme Confidentiality**: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures.