1st / 2nd Line Support Analyst
2 months ago
**Are you an experienced 1st / 2nd line support analyst living or working in the West Midlands?**
Our client **Adler Pelzer**is a worldwide leader in the automotive sector's design, engineering and manufacturing of acoustic and thermal components and systems. They are currently recruiting for a **1st / 2nd line support analyst** based in Tipton, West Midlands.
**The overall purpose of the role**:
As a**1st/2nd line support analyst** with good technical knowledge and problem-solving skills, you will work on a wide variety of issues covering various departments, including logistics.
**Role and responsibilities**:
- 1st/ 2nd line support to all users across the business
- Support, test and setup Hardware & Software
- Troubleshooting desktops, laptops, hardware, software and mobiles
- Update and maintain ICT asset inventory
- Update and maintain specific Logistics logs
- Provide assistance to the IT Manager as required
**Skills and qualifications**:
- Good technical knowledge and logical approach towards tasks
- Clear interest in IT and related fields
- Problem-solving
- Working on own initiative to identify and resolve technical issues
- Strong communication skills to work with various teams and colleagues to resolve issues
- Drive to improve and think outside the box
- Meeting deadlines
- Flexible
**Hours of work and salary package**:
- Salary £22K to £24K DOE
- Permanent role 40 hours/week based on our site
- There is a NEST Pension of 3% Employer and 5% Employee Contribution
- 25 days annual leave plus 8 BH
- Additional holidays with service
- Ability to purchase extra holidays
- A contributory benefit to a health cash plan with high street redeemable vouchers
- Training & Development opportunities
- Early Friday finish
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