Head Waiter/supervisor
7 months ago
Overview:
We are seeking a skilled and experienced Head waiter/Supervisor to join our team at Geode. As the Head waiter/Supervisor, you will play a crucial role in ensuring exceptional service and customer satisfaction in our restaurant. This is a leadership position that requires strong communication skills, excellent attention to detail, and the ability to work effectively in a fast-paced environment.
**Duties**:
- Provide exceptional customer service by greeting and seating guests, taking orders, and serving food and beverages
- Train and mentor servers on proper service techniques, menu knowledge, and upselling strategies
- Oversee the dining area to ensure cleanliness, organization, and adherence to food safety standards
- Collaborate with kitchen staff to ensure timely delivery of food orders and resolve any customer concerns or complaints
- Manage reservations and seating arrangements to optimize table turnover and maximize restaurant capacity
- Assist with inventory management, including monitoring stock levels of supplies and placing orders as needed
- Handle cash transactions accurately and efficiently, including processing payments and providing change
- Maintain a positive and professional demeanor while interacting with guests, resolving issues promptly and courteously
**Experience**:
- Previous experience working in a kitchen or restaurant setting is required
- Strong knowledge of hospitality industry standards and practices
- Familiarity with culinary terminology and food preparation techniques
- Excellent communication skills, both verbal and written
- Exceptional customer service skills with the ability to handle difficult situations calmly and professionally
- Proficient in time management to ensure efficient service during busy periods
- Basic math skills for handling cash transactions accurately
- Ability to work well in a team environment while also demonstrating leadership qualities
We offer competitive pay rates based on experience along with opportunities for career growth within our organization. If you are passionate about delivering outstanding service and have the necessary skills to excel as a Head waiter/Supervisor, we would love to hear from you.
Please note that all positions at Geode are paid positions. To apply, please submit your resume and cover letter highlighting your relevant experience and qualifications.
**Job Types**: Full-time, Permanent
Pay: £16.00-£17.00 per hour
Expected hours: 48 per week
**Benefits**:
- Company pension
- Discounted or free food
- Employee discount
**Experience**:
- Hospitality: 1 year (preferred)
Work Location: In person
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