Receptionist
3 months ago
**RYS Hair and Beauty London,** is one of the most prestigious and luxurious brands in hairdressing, renowned for excellence in both hair and beauty. It is the go-to destination for all your hair colour and styling needs is excited to announce that we are looking for a new Front of House and Customer Service Skilled person to join our growing family.
We pride ourselves on remaining true to our founding ethos - creating a bespoke product tailored to each individual client’s requirements
- and have established a position at the forefront of the colour and cutting sector, where we are renowned as one of the leading hair stylist/colourists and synonymous with style and sophistication.
**What’s the Job?**
Up to 40 hours /4 to 5 days a week, responsible for being the first point of contact for our clients and delivering a first-class service to anyone that comes through our doors. You will also be responsible for achieving sales targets, maximizing sales, and driving profitability. Consistently provides the highest level of customer service by demonstrating exceptional product knowledge and store standards with a commercial understanding of key sales drivers and opportunities.
**What will I do?**
- Responsible for achieving set targets and all other defined **KPIs** (Key Performance Indicator) within the Salon and support the wider team to reach these
- Ensure stock is maintained to a high standard and all stock treated with respect
- Meeting and greeting guests upon arrival
- Managing bookings with the team to ensure appointments run to time and clients are kept informed
- Up-selling and cross-selling services and products.
- Promote a positive work environment by maintaining a respectful workplace
- Willing to be receive barista training for serving different types of coffees
- Excellent timekeeping and positive work ethics
- Actively engage in positive dialogue with customers to establish their needs, offer guidance and generate sales
- Inform customers about our products and services in a positive and knowledgeable way
- **Delivers exceptional customer service**:
- Conduct effective sales floor product demonstrations where appropriate
**What skills and qualities will I need?**
- **Relevant experience in the Hair/Beauty Industry with experience as a Hair Salon Receptionist or similar but passionate about hair & beauty is a must**:
- Fluent English in both written and oral speaking
- Relevant Experience with Salon booking systems such as Shortcuts/ Isalon
- Ability to work with Microsoft Word, Excel and have a good general knowledge of IT
- Ability to manage people in a respectful manner is a must and your customer service has to be impeccable
- Desire to continuously learn and develop
- Hunger to deliver exceptional customer service
- Positive ’can do’ attitude
- Committed team player and maintain salon standards of hygiene and housekeeping
- Receptive to feedback
- Ability to delegate tasks and activities
- Confident supporting a team, with strong coaching and mentoring skills
- Be flexible to working different shifts when required
- Ability to work confidently and effectively under pressure
- Patience and a calm attitude towards salon life
- Working experience in a luxury background is ideal
- Outstanding communication and interpersonal skill with professional manners and understanding for clients as well as the colleagues
- Results orientated
Salon Hours: 9:30am-5:30pm Monday and 9:30am-7:00pm Tuesday-Saturday
Salon Days: Monday - Saturday, 4/5 Day Working Week, up to 40 hours a week. Shifts will be Rotated and please note flexibility will be required during busy trading periods.
**Salary**: £24,000.00 per year
**Benefits**:
- Company events
- Company pension
- Discounted or free food
- Employee discount
Schedule:
- Day shift
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
- Tips
- Yearly bonus
Ability to commute/relocate:
- London SW32JL: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Hair reception: 2 years (required)
- Hairdressing: 2 years (preferred)
Licence/Certification:
- Hairdressing NVQ/SVQ Level 2 (preferred)
Work Location: In person
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