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Housekeeping Team Leader

4 months ago

Penrith, United Kingdom Center Parcs Full time

At Center Parcs all our accommodation has been designed and built to the highest standards, so we need a team to uphold these standards and exceed guest expectation. Our Housekeeping team is responsible for maintaining more than 700 units of accommodation; from apartments and penthouses to Lodges and Treehouses, and for looking after our public areas and office spaces, so no two days are the same. That’s why it’s the largest team on each Village.

Join our Housekeeping team today and ensure families can enjoy quality time together in the comfort of their accommodation.

**HOUSEKEEPER TEAM LEADER - TRAINING**

Our Housekeeping team is the largest department in Whinfell Forest, with various operating divisions. To keep it ticking over smoothly, we have to make sure we adhere to our own company guidelines and standards, as well as legal requirements at all times. And as a Training Supervisor for Housekeeping, you’ll be the person to make it happen.

From carrying out induction training with new starters, through to overseeing the work of our team member coaches - sharing your experience of exemplary housekeeping, hospitality or cleaning is very much the heart of the role. You’ll also have some supervisory responsibility for holiday approvals and rotas.

**Responsibilities will include**:

- Training of staff in liaison with Housekeeping Managers
- Carrying out departmental Induction Training
- Organising and documenting legal training in line with company requirements
- Carry out corrective training as required
- Ensuring that training records / log books are completed and kept up-to-date
- Assisting with the recruitment process of Housekeeping staff

**HOURS OF WORK**

You will be contracted to work 120 hours per 4-week period on a flexible basis. This means that your days and hours of work could vary each week, but you will always receive at least your contracted hours each period.

Your working hours will typically be 8:30am to 5:00pm, Monday to Friday. As our village is open 365 days of the year, your working hours will include public / bank holidays and during Christmas and / or New Year on a rota basis.

**EXPERIENCE, SKILLS & QUALIFICATIONS**

**Essential requirements**:

- Good communication / organisational skills
- Good general level of education
- Knowledge and experience in Microsoft Word and Excel
- Previous supervisory / training experience within a hotel, cleaning or service industry

**Desirable requirements**:

- Knowledge and experience in Group Trainer Training, On Job Training and Advanced Health and Safety

**ABOUT THE BENEFITS**

Center Parcs is a fantastic place to work and the benefits are as impressive as they are unique. Here are just a few:

- Colleague Bonus Scheme
- Pension Scheme with Life Assurance
- Colleague Recognition and Reward Scheme - offering a choice of Center Parcs and High Street vouchers
- Free use of our leisure facilities
- Discounted Center Parcs breaks
- 20% discount in our restaurant and retail outlets
- Access to Perks at Work Portal - offering a wide range of retail and leisure discounts
- An Employee Assistance Program - providing support on financial, health and legal matters
- Excellent opportunities for career development and progression with the opportunity to gain externally recognised qualifications

**Closing date**:21 March 2023 at 12 Noon

**Interviews to be held**:22 March 2023

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**Our colleagues work together to make sure guests have a memorable and safe short break. We are committed to ensuring a safe and secure environment for our teams.