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Senior Investigator

7 months ago

London, United Kingdom Twitch UK Ltd. - E32 Full time

3-5 years experience working within Trust and Safety specifically on an operations team
- experience investigating CSAM cases, legal requests or TVEC cases
- have led large projects across XFN partners
- desired languages: Russian, Spanish, Portuguese, German, Japanese, or Chinese
- hybrid working - you may work from home or the London office and work from the London office where there is business need

**About Us**:
Twitch is the world's biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It's where millions of people come together to chat, interact, and make their own entertainment.

We're about community, inside and out. You'll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We're on a quest to empower live communities, so if this sounds good to you, see what we're up to on LinkedIn and Twitter, get interviewing tips on Instagram, and discover projects we're solving on our Blog.

**About the Role**:
Trust & Safety is at the core of our efforts to keep Twitch a welcoming and safe place for people to build safe and inclusive communities that enable diverse, global creators to flourish.

Reporting directly to the Senior Trust and Safety Manager (EMEA) you will investigate complex investigations that require deep-dive analysis of content, recognising behaviour patterns and digging deeper into potential threats that may manifest on Twitch. For this role you will be experienced in investigation egregious content such as CSAM (Child Sexual Abuse Material), TVEC (Terrorist Violent Extremist Content) and other general terms of service violations.

**You will**:

- act with autonomy, scoping out areas for improvement and utilising your skills to invent and simplify our workflows. You are expected to be self led and will scope out new methods to mitigate egregious harms for our community
- respond to urgent escalations from our vendor and work with XFN to mitigate harms
- action appeals, handle government takedown and legal requests
- consider the entire breadth and scope of our team’s operational network, including all regional teams and the work of our vendors. Outputs are expected to consider end-to-end safety operations and help address the ‘bigger picture’ having tangible impact on team goals
- demonstrate resiliency to change as you work in a fast evolving envornment
- work as part of a globally-dispersed 24/7/365 team (including weekend coverage - at this time 1 in 6 weekends)

Perks
- Medical, Dental, Vision & Disability Insurance
- 401(k)
- Maternity & Parental Leave
- Flexible PTO
- Amazon Employee Discount
- Monthly Contribution & Discounts for Wellness Related Activities & Programs (e.g., gym memberships, off-site massages, etc.)

London, GBR
- hybrid working - you may work from home or the London office and work from the London office where there is business need