Customer Engagement Advisor

3 weeks ago

Colchester, United Kingdom CITB Full time

Details

**Customer Engagement Advisor**

**MOBILE - Working in Essex**

**Grade E - £31,575 - £40,745**

**Full Car Driving Licence Required**

**The Role**

This role is mobile working in Berkshire to support construction businesses to have access to the people, skills and training they need.

You will be the local CITB engagement adviser in Berkshire, building and establishing effective relationships at local levels. Engaging with employers and a targeted range of local employer groups, training providers, local decision makers, stakeholders and partners to deliver CITB’s strategic and business plans.

You will help employers to support people to enter the construction industry via apprenticeships or other suitable routes and ensure the construction industry has the skills it needs.

You will have lead responsibility for relationships with employers to support and encourage them to attract people to the construction industry.

You will develop positive relationships and work with local partners and networks connecting them to employers to enable the achievement of both CITB funded and CITB supported programmes.

You will work with employers and employer groups to support them to be able to access the training that they need.

You will gather and provide customer (employer) insights, market intelligence and reporting engagement activity into the business.

You will communicate key messages regarding apprenticeships, skills, training, CITB and other partner offers to employers, employer groups, local partners and networks through face to face and online channels.

**About you**

Educated to a minimum of A Level (or Scottish equivalent SCQF level 6) you are a creative, innovative thinker with a track record of encouraging others to adopt new ways of working with a range of different stakeholders and partners. You will bring to the role good knowledge of apprenticeships, education and skills programmes and their funding mechanisms. We expect you to have experience of managing and delivering successful projects in a collaborative way. Experience of delivering inspiring presentations, organising events and business planning is essential. You will be able to build relationships and influence people at a senior level.

**Knowledge and Experience**:
**Essential**
- Demonstrable ability in influencing and negotiation
- Experience of delivering a high-quality service to a range of different customers
- Demonstrable well-developed communication and interpersonal skills
- Knowledge and experience of stakeholder and partner management to deliver successful outcomes
- A good knowledge base about Local Government and Central Government skills programmes and their funding mechanisms
- Educated to A-Level standard or equivalent. Equivalent being equivalent qualification level or demonstrable practical experience

**Desirable**
- Experience of operating across the skills landscape (across various organisations)
- Knowledge and experience working in or with the construction industry
- CEIAG Level 4 or 3 Learning and Development (obtained, working towards, willing to work towards)
- KCSiE - annual certification
- A working knowledge of apprenticeship recruitment, qualifications, the apprenticeship service, apprenticeship funding, apprenticeship providers, common inspection frameworks and safeguarding.
- A working knowledge of CITB products and services to support employers
- Familiarity around FE routes into construction

**Special Conditions/Other Requirements**:
Frequent travel across local areas will be a requirement of the role.

The role also attracts: Car Allowance or Company Car

**Benefits**:

- 33 days holiday per year (Including bank holidays)
- Flexible benefits including childcare vouchers, cycle to work and insurance
- Pension scheme
- Employee discounts
- Long service awards
- CITB recognition scheme
- Employee assistance programme

Contact and additional information

Required Qualification
- Educated to A-Level standard or equivalent. Equivalent being equivalent qualification level or demonstrable practical experience

Closing Date:
15/09/2023, 23:55 hours

1st Interview dates
- TBC

Number of jobs available
- 1

Region(s)
- South East, Mobile Role

City/Town
- Chelmsford, Colchester, Harlow

Office Location
- Mobile

Departmental Grade
- E.

Post Type
- Permanent

Working Pattern
- Full Time

Salary
- £31,575 - £40,745

Benefits/Allowances
- Car Allowance / Company Car Grades H - D Mobile

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