Claims Handler

A highly successful and ambitious specialist insurance business has a requirement for a Claims Handler to join a specialist Claims team in Leatherhead.

**About the Role**:
Working as a Claims Handler in their Leatherhead office, you will be required to provide an efficient service to commercial clients, ensuring that they receive a prompt and fair claims settlement which encourages them to remain as clients.

You will predominantly deal with motor claims for Commercial and Corporate clients, but will also have the opportunity to work on non-motor claims such as contamination and spillage claims.

Specific duties will include:

- Provide a proactive and responsive service to commercial clients, keeping them informed and updated.
- Provide appropriate technical advice to clients throughout the duration of the claim
- Regularly assess the status of claims with clients, insurers, recovery agents and solicitors.
- Produce accurate and timely documents for all aspects of the claims process.
- Promptly escalate any issues that may prevent a claim being settled promptly or fairly, including any suspicion over the validity of a claim.
- Keep accurate claims records at all times and ensure they are produced in accordance with SLAs
- Identify gaps, up selling and cross selling opportunities.

**Key Skills/Experience Required**:
To be considered for the Property Claims Handler opportunity, you will have the following experience:

- Previous Commercial or Personal Lines motor claims handling experience is essential
- Knowledge of MID (Motor Insurers Database) procedures and requirements The ability to communicate effectively at all levels.
- Excellent customer service skills combined with good planning and analytical skills.
- Articulate and good attention to detail
- Strong PC literacy to include Word and Outlook.
- Cert CII qualification would be preferred.

**Contact: David Harries**

**Reference:DH/86047**

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