Parts Advisor

_REPORTS TO: Parts Manager_
- WORKING HOURS: 9am
- 5.30pm with alternate Saturdays_
- LOCATION: Pat Kirk Omagh_

**Pat Kirk Ltd Omagh require a Parts Advisor to join our growing team.**

Parts Advisors play a vital role in the daily running of our Parts departments, communicating effectively between customers and staff and making sure that the right parts are found for the job. High levels of organisation and attention to detail are required, as well as the ability to work well under pressure while delivering excellent customer service.

**Key duties of this role include;**
- Be the first point of contact for all parts enquiries providing a knowledgeable and efficient service
- Qualify all trade customers and ensure customer expectations and requirements are identified, and successfully managed.
- Ensure accurate identification of customers' needs by means of parts catalogues and computer stock lists. Advise customers of part requirements and upsell where appropriate.
- Monitor stock levels and manage re-order process for essential stock items.
- Undertaking inventory checks to make sure all-parts ordered are delivered and are the correct parts needed. Manage any discrepancies with suppliers.
- All parts to be recorded and booked out as per workshop process.
- All administration relating to returns to be completed as soon as possible and returned to the manufacturer
- Participate in stock check.
- Liaising with Franchise Parts team on parts technical issues when necessary.

**Person Requirements;**
- People focused with the confidence and personality to develop customer, supplier, and team relationships.
- Good attention to detail under pressure.
- Good organisational skills to manage extensive stock inventory, able to develop a good understanding of commercial priorities and the ability to anticipate need requirements.
- IT literate with knowledge of Dealer Management Systems and Microsoft Packages including Word, Outlook and Excel
- Ability to work effectively within a team environment and able to perform under pressure.
- Proactive, able to work on own initiative to achieve personal and team targets.
- A good technical awareness or understanding of cars and parts is desirable.
- Honest with high levels of integrity.
- A full driving licence is required.

**Benefits**:

- Company events
- On-site parking

Schedule:

- 8 hour shift

Work Location: One location