Customer Care Coordinator

2 weeks ago


London, United Kingdom PSR Solutions Full time

**Customer Service Coordinator - House Builder**

PSR Solutions are currently recruiting for a Customer Service Coordinator for a 5-star residential developer in London.

The main purpose of the role is to provide customers with a 5-star customer service process and deal efficiently and effectively with any issues they have.

House builder experience is desired but not essential.

**Job role**: Customer Service Coordinator

**Salary**: £27,000 - £31,000

**Duration**: Permanent

**Location**:London

**Main duties**:

- Be the first point of contact with customers
- Answer calls/queries accurately and consistently
- Ensure customer details and communication with customers are accurately recorded on CRM system
- Liaise with Maintenance operatives, sub-contractors, etc

**Knowledge and skills**:

- Self-motivated
- Confident with the ability to communicate
- Organised and ability to prioritise
- IT skills
- Previous customer service experience


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