Marketing Executive

7 months ago

Carnforth, United Kingdom Hilton Grand Vacations Full time

Based in the Sales team at Pine Lake Resort, Carnforth, this position involves calling clients and existing Club members to offer them a member update (Tours). Members are called prior to their arrival at resort or offering Video Conferencing updates at their home or work location. The position is also responsible for entering information regarding booked tours into CLARITY which is a CRM system. The position also calls members prior to their appointment to confirm the tour. The position will also be expected to call members on site and may be asked to work as a concierge on site to generate tours.

The role requires the successful role holder to work 40 hours a week, 5 days over 7 which may include weekends and bank holidays.

Job Duties include:

- Making outbound calls through a dialer and/or list provided by the company and receives inbound calls based on multiple marketing channels. The executive offers qualified owners, members and prospects different incentives in exchange for attendance at a Timeshare Sales Presentation.
- Promoting marketing packages and engaging in on-site marketing activity on resort.
- Responsible for multi-tasking, following the guidelines and qualifications of different programs whilst following a branded script and making outbound calls to or taking inbound calls from a member of prospective member on the phone.
- Maintaining the utmost professionalism when interacting with fellow team members/management as well as members and prospective members.
- Establishing and maintaining familiarity with each package and location offered, systems and processes utilized, and company and departmental guidelines.
- Complying with company guidelines for solicitation including, but not limited to, script adherence in telephone communications.
- Complying with company guidelines as they relate to solicitation, telephone communications, and the Do Not Call list.

**Qualifications**
- Based in the Sales team at Pine Lake Resort, Carnforth, this position involves calling clients and existing Club members to offer them a member update (Tours). Members are called prior to their arrival at resort or offering Video Conferencing updates at their home or work location. The position is also responsible for entering information regarding booked tours into CLARITY which is a CRM system. The position also calls members prior to their appointment to confirm the tour. The position will also be expected to call members on site and may be asked to work as a concierge on site to generate tours.

The role requires the successful role holder to work 40 hours a week, 5 days over 7 which may include weekends and bank holidays.

Job Duties include:

- Making outbound calls through a dialer and/or list provided by the company and receives inbound calls based on multiple marketing channels. The executive offers qualified owners, members and prospects different incentives in exchange for attendance at a Timeshare Sales Presentation.
- Promoting marketing packages and engaging in on-site marketing activity on resort.
- Responsible for multi-tasking, following the guidelines and qualifications of different programs whilst following a branded script and making outbound calls to or taking inbound calls from a member of prospective member on the phone.
- Maintaining the utmost professionalism when interacting with fellow team members/management as well as members and prospective members.
- Establishing and maintaining familiarity with each package and location offered, systems and processes utilized, and company and departmental guidelines.
- Complying with company guidelines for solicitation including, but not limited to, script adherence in telephone communications.
- Complying with company guidelines as they relate to solicitation, telephone communications, and the Do Not Call list.

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