Parts Advisor
1 month ago
**About The Role**
Our team at MPX make customer service top of the agenda, and our Parts Advisors are at the forefront of that ethos. We are passionate and driven, always ensuring we provide the best service.
We are looking for a Parts Advisor who will support the team by fully satisfying customers needs and contribute towards the success of the team and the business.
**You will**:
- Build strong rapport with customers, and maintain those relationships
- Work within the sales team by answering telephone queries and dealing with electronic queries
- Fully resolve any queries our customers may have, and enabling solutions for their needs
- Be central to a positive team performance
- Liaise with the Distribution team to make sure delivery requirements are met
**Working hours**:
8.00-17.30 Monday to Friday, including alternate Saturday working 8.00-13.00
**About you**:
You will have experience in telesales and/or customer service, in a fast-paced environment. Experience within the motor trade and prior knowledge of MAM software is preferable.
**What you'll need to succeed**:
- An ability to thrive under pressure
- Good attention to detail
- A desire and ability to deliver excellent customer service
- Great communication skills
- IT literate
- A reasonable understanding of car parts
Schedule:
- Monday to Friday
- Weekend availability
Work Location: In person
Reference ID: Parts Advisor
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